E-Commerce Manager

Salary: £27,857 to £30,997 per annum (dependant on skills & experience)

Hours: 37.5 per week, Monday to Sunday

Salary:£27,857 to £30,997 per annum (dependant on skills & experience)

Location:Crayford, DA1 4HA

Hours:37.5 per week, Monday to Sunday

Final date to receive applications:
Friday 3rd September 2026
Interviews will take place on Friday 11th September 2026

As our E-Commerce Manager, you will play a vital role in leading and developing all aspects of our ecommerce operation. Reporting directly to the Head of Retail while working closely with the Superstore Manager, you will be responsible for overseeing all online sales platforms, identifying opportunities for growth, and ensuring we maximise income through innovative and effective online selling strategies.

This is a hands-on role that requires a proactive approach, working alongside the Superstore team to support the day-to-day operation while helping to drive online sales performance and enhance the customer experience.

ellenor is a hospice charity based in Gravesend, providing palliative and end-of-life care within the local community. At ellenor, we value inclusivity and are committed to providing high-quality services with compassion, dignity and care.

We offer professional development opportunities and a comprehensive benefits package, including a pension scheme (with the option for NHS Pension Scheme members to transfer their pension), an employee assistance programme, discount schemes, a generous annual leave allowance and much more.

• Reporting to the Head of Retail and working closely with the Superstore Manager to deliver strategic and operational objectives
• Taking overall responsibility for all online selling platforms, ensuring listings are accurate, engaging and optimised to maximise sales
• Identifying new opportunities to increase online income and expand the reach of our ecommerce operation
• Proactively working alongside the Superstore team to support the smooth and efficient running of the operation
• Recruiting, developing and supporting staff and volunteers involved in the ecommerce function
• Collaborating with the Head of Retail to plan, manage and monitor the annual ecommerce budget, taking corrective action where
  required
• Monitoring and evaluating performance, analysing sales trends and producing reports as required
• Delivering excellent customer service standards across all areas of the operation.

• Proven experience of managing ecommerce operations and online selling platforms
• Experience of leading, supporting and developing teams
• Strong commercial awareness, with the ability to identify opportunities to increase revenue
• Experience of budget management and achieving financial targets.
• Excellent organisational skills, with the ability to prioritise competing demands effectively
• Strong communication and interpersonal skills
• A flexible and hands-on approach to work

ellenor is not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future.

We only ask applicants to disclose convictions which are not yet spent under the Rehabilitation of Offenders Act 1974. If you need to check if you need to declare a conviction to us you may check this online here .