Franchise Support Coach

Franchise Support Coach

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.

Growth is at the heart of everything we do. From the freshly hand‑made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor!

So did 20% of our Support Centre teams, including our CEO, Pano.

We’re looking for passionate team players to bring joy to our customers every day. As a Franchise Support Coach you’ll play a critical role in driving operational excellence, commercial performance, and brand consistency across the UK and Ireland franchise network.

Working in close partnership with franchise partners, Franchise Relationship Managers, UK Franchise Director and Support Centre teams, this role provides expert operational coaching, performance support, and hands‑on guidance to ensure franchise shops consistently deliver exceptional customer experiences while achieving strong business results.

Through regular shop visits, structured operational audits, and practical coaching, the Franchise Support Coach helps franchise partners strengthen operational capability, embed brand standards, and unlock opportunities for sales growth and operational improvement.

• Conduct regular field visits across the franchise estate to assess operational performance, brand standards, core product range and customer experience.
• Deliver structured Shop Review Audits, identifying opportunities to improve operational performance and compliance.
• Provide clear feedback, coaching, and action plans to franchise partners and shop leadership teams.
• Act as a role model for operational excellence and champion best practices across the franchise network.
• Support franchise partners in driving improvements in operational efficiency, service standards, and commercial performance.
• Working alongside the UK OSM team, ensuring any audit questions (mystery shopper, NSF, shop review etc…) are fit for purpose in a franchise shop environment.

• Develop strong, trusted relationships with franchise partners and their Ops team’s through regular engagement and hands‑on support.
• Coach franchise partners and shop management teams to strengthen leadership capability and operational discipline.
• Provide practical, in-shop guidance to resolve operational challenges and improve performance.
• Share best practices across the franchise network to drive consistent standards and performance.

• Support franchise partners during new shop openings ensuring operational readiness, a successful launch and smooth post launch period. Where required, support our partners resolving operational launch issues to enable the shop to fully trade.
• Partner with Support Centre teams to deliver new shop formats, operational initiatives, and improvement programmes across the franchise estate.
• Support the successful rollout of new operational tools, systems, and standards.

• Maintain and evolve the Franchise Policies & Procedures Manual, ensuring it reflects operational best practice and current brand standards.
• Support the Franchise Relationship Managers, where required, in the QBRs.
• Ensure franchise partners operate in line with brand, operational, and compliance requirements.
• Identify systemic operational issues and provide insights to inform continuous improvement initiatives.

• Work closely with Franchise Relationship Managers and the Franchise Operations team…