Business Change & Communications Specialist

Role Title

Business Analyst / Business Change Analyst

SFIA Level

Role Purpose

The Business Analyst / Business Change Analyst supports the design and delivery of value-driven transformation by combining structured business analysis with practical business change and service management awareness. The role helps define business and user needs, supports service design and transition activity, and ensures change is translated into clear requirements, workable processes and measurable service outcomes.

How the Role Contributes Across Think / Plan / Do / Run

• Think: supports discovery, requirements gathering, baseline analysis and benefits definition, including review of current services, stakeholder needs and user pain points
• Plan: contributes to user journeys, process maps, service models, requirements and future-state ways of working
• Do: supports implementation and business readiness, including change impact assessment, service transition activity and handover preparation
• Run: helps define MI and reporting needs, reviews service performance data and identifies improvement opportunities linked to benefits and user experience

Key Responsibilities

• Gather, document and validate business, user and s...