Service Portfolio & Offer Standardisation Lead

Lead the standardisation, commercial structuring and pricing governance of the UK&I Services offer landscape, ensuring alignment with Global ‘One Services’ frameworks while enabling scalable, commercially effective and locally relevant offers.

The role is responsible for defining the frameworks, policies and methodologies that govern how services are packaged, priced, tiered and positioned in the market. Working in partnership with Service Offer Managers, the role ensures consistency across offers while supporting business growth, profitability and ease of adoption.

Operating across marketing, sales, finance and operations, the role translates global offer standards into practical local frameworks, balancing commercial objectives with operational simplicity. The role provides commercial leadership for offer architecture, pricing strategy and offer standardisation, while partnering with analytics, systems and transformation teams to ensure effective deployment and ongoing optimisation.

• Lead the adoption of global Services frameworks within the UK&I organisation.
• Define standards and governance for service offer structure, classification and design.
• Drive simplification and rationalisation of local service offers to improve scalability and consistency.
• Establish principles and guidelines for recurring, consultancy, modernisation and transactional service offers.
• Ensure consistency across segments, channels and customer groups while accommodating local market requirements.

Partner with Service Offer Managers to define:

• Packaging and bundling approaches
• Service tiers and commercial options
• Offer structures and commercial architecture
• Customer purchasing models and engagement approaches

In this capacity:

• Provide guidance and governance on commercial offer design.
• Ensure offers are commercially viable, scalable and easy for sales teams to position and sell.
• Support localisation of global offer structures for UK&I market requirements.
• Ensure alignment between offer design standards and commercial growth priorities.

• Own pricing frameworks, methodologies and governance for UK&I Services.
• Define pricing principles, discount guardrails and commercial policies.
• Lead localisation of global pricing models and standards.
• Identify opportunities to improve pricing consistency, margin protection and commercial effectiveness.
• Partner with Finance and Offer Managers to evaluate pricing performance and optimisation opportunities.
• Maintain governance over pricing exceptions and policy adherence where applicable.

• Analyse offer adoption, pricing performance and commercial effectiveness.
• Identify opportunities to improve offer structures, pricing approaches and commercial models.
• Make recommendations to Offer Managers and leadership teams based on commercial performance data.
• Drive continuous improvement of standards and frameworks using:
  • Customer feedback
  • Market trends
  • Competitive insights
  • Commercial performance metrics

Translate business requirements into clear inputs for:

• Quoting, financial and CRM environments
• Pricing tools
• Commercial workflows

Work closely with:

• Commercial Systems Analyst
• Transformation & deployment teams

To ensure offer structures, pricing frameworks and commercial policies are accurately represented within business systems.

Work closely with:

• Service Offer Managers
• Sales and Tendering teams
• Finance
• Service Operations
• Marketing
• Global Pricing and Offer teams

to:

• Drive adoption of standardised offer frameworks.
• Improve understanding of pricing and commercial policies.
• Support effective execution of offer governance and commercial standards.
• Enable successful deployment of new or updated offer structures.

• Adoption of standardised offer frameworks.
• Pricing realisation against target pricing.
• Margin improvement through pricing and commercial optimisation.
  
  Reduction in offer complexity and variance.
• Compliance with pricing and commercial policy.
• Time-to-market for implementation of new offer structures.
  
  Stakeholder…