Operational Risk and Business Manager – Global Markets

Crown Agents Bank is a rapidly growing, regulated UK bank connecting emerging and frontier markets to the world through innovative FX and payments technology. Our mission is simple: reduce friction so more money reaches those who need it.

For over 200 years we’ve built trusted networks across hard‑to‑reach markets. Today, we pair that heritage with digital innovation to support fintechs, corporates, governments, development organisations and banks with cross‑border payments and FX solutions.

Crown Agents Bank is a rapidly growing, regulated UK bank connecting emerging and frontier markets to the world through innovative FX and payments technology. Our mission is simple: reduce friction so more money reaches those who need it.

For over 200 years we’ve built trusted networks across hard‑to‑reach markets. Today, we pair that heritage with digital innovation to support fintechs, corporates, governments, development organisations and banks with cross‑border payments and FX solutions.

This role supports the Head of Commercial Risk & Business Management and the business in Front office Global Markets. The Operational Risk and Business Manager will be supporting the Chief Commercial Office strategic agenda to optimise Global Markets, client coverage, financial performance, and operational & organisational efficiency. Partnering with the business and risk function to identify assess and manage its processes and risks within agreed risk appetite using the organizations risk framework.

Support the product and sales business to proactively drive product development and implementation, adherence to the risk and conduct framework, policy and regulation compliance and changes. Implement industry wide best practices for risk management and ensure alignment across the organization.

• Partner with senior business heads across FX Trading, Global Markets Treasury, Sales, Trade Finance and Product and Payments to develop and implement operational strategies, which drive trading performance, identify growth opportunities and improve process efficiency.
• Business Management activity
• Continuously optimise day-to-day Front Office operations, identifying and implementing efficiencies across Trading and Sales workflows
• Collaborate cross-functionally with Risk, Compliance, and Operations teams to ensure regulatory compliance, internal policy adherence and effective risk management
• Act as liaison between Global Markets and Banking Front Office, leadership, and other departments e.g. Risk, CEO Office, Compliance, Legal, Operations, Transformation and Technology
• Support budgeting and forecasting, ensuring alignment with business objectives and performance targets
• Lead, drive and support product development and strategic change from ideation to execution, designing scalable solutions and removing operational barriers
• Relationship and cost management of all third-party vendor platforms and service providers (Bloomberg, Refinitiv, 360T, Integral, etc.), ensuring operational continuity

• Establish business governance in conjunction with Desk and Sales Heads ie. Regular business reviews, management meetings.
• Production and delivery of formal top-quality presentations for Board meetings, Shareholder meetings, Senior Management meetings, Strategy sessions and other such forums.
• Monitor and improve metrics and processes to measure the effectiveness of Sales and Relationship Management.
• Implementation and maintenance of management information data sets.
• General support to Head of Commercial Risk and Business Management, Chief Commercial Officer and broader Exco.

• Work in close coordination with product, technology, operations,…