Customer Operations Specialist

Customer Operations Specialist SIX London, GB

• Territory Management:
  Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products for US customers
• Client Service:
  Serve as a primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution
• Contract Administration:
  Draft, process, and manage customer contracts within the financial customer information system
• Billing & Financial Oversight:
  Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy
• Project Coordination:
  Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion

• at least 3 years of experience in a similar role, preferably in a middle or back-office environment
• strong numerical aptitude and attention to detail
• customer-focused with a proactive and well-organized approach
• ability to work independently and collaboratively in a dynamic environment
• language Proficiency:
  Excellent verbal and written communication skills

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

Whether through scrum or design thinking, we solve exciting tasks together in teams.

Full-time