Operational Resilience, Readiness and Response Coordinator - FTC

Job Description

We're Sky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. And as part of our close[1]knit team, you'll enjoy plenty of benefits. Plus, experiences you'll only find at Sky.

We're Sky, Europe's biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact - pushing boundaries, creating solutions, hitting targets. And as part of our close[1]knit team, you'll enjoy plenty of benefits. Plus, experiences you'll only find at Sky.

Operational Resilience’ is Sky’s ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky’s operational resilience capability is to maintain the customer experience and to safeguard Sky’s people, business and reputation. Sky’s operational resilience model addresses the linked disciplines of business continuity, crisis management and emergency response.

We're seeking a detail-oriented and motivated individual to join our Resilience, Readiness and Response team s role will focus on supporting the team to deliver multiple exciting milestones that will have a strategic impact on the business. This role will play a critical part in ensuring that our operational resilience, readiness and response programme is well-documented, clearly communicated, and aligned with the company’s objectives.

You’ll work closely with stakeholders across the organisation to ensure that key information is effectively conveyed and that the programme supports Sky’s overall resilience response strategy As an Operational Resilience Practitioner, you will support each discipline of the team (Operational Resilience, Business Continuity, Emergency Response, Crisis Management and Exercising) gaining valuable insight and experience into Sky’s ability to respond to disruption and remain resilient.

This opportunity is designed to provide hands‑on experience and development opportunities and demands a can‑do attitude, strong analytical skills, and the ability to collaborate effectively across different departments.

• Collaborate with the Operational Resilience team to produce, update, and maintain comprehensive documentation for the operational resilience programme, ensuring it is aligned with Sky's strategic objectives.
• Develop high-quality presentation materials and reports for senior leadership, summarising programme progress, challenges, and recommendations.
• Standardise templates, processes, and formats for resilience documentation to ensure clarity and consistency across departments.
• Work closely with stakeholders to gather necessary information for resilience materials, ensuring that all documentation reflects the latest programme developments and aligns with best practices.
• Assist in the preparation of training materials, guidance documents, and procedural manuals that support the operational resilience programme.
• Support the creation of reports and dashboards that communicate key resilience metrics and performance indicators to senior management.
• Partake on a rotational basis in the Team’s On-Call programme, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required.
• Support the Operational Resilience team’s use of Artificial Intelligence, creating materials to assist the training and testing of multiple business areas.

• Strong understanding of operational resilience, crisis management, and business continuity principles
• Excellent written and verbal communication skills, with the ability to produce clear, concise materials for varied audiences
• Strong attention to detail, ensuring accuracy and consistency across documentation and reporting
• Ability to manage multiple tasks and deliver to deadlines in a structured, organised manner
• Proactive, self-starter mindset with the ability to work independently and iteratively
• Strong…