Senior Strategy & Operations Manager

Senior Strategy & Operations Manager

As the S&O Lead for Monetisation, you will be responsible for managing and optimising merchant monetisation strategy across our markets. This includes commission structures, merchant fees, pricing architecture and more. We are looking for a highly driven Strategy and Operations Leader to take ownership of key monetisation levers and help build scalable systems, tools, and processes. You’ll be part of the Merchant Strategy & Operations (S&O) team and report into the Director, Global Mx Strategy.

You’ll work closely with senior stakeholders, commercial leadership, product teams, and finance to design, implement, and iterate on monetisation strategies. This role is both strategic and executional, ideal for someone who thrives on solving complex commercial problems while rolling up their sleeves to drive impact.

• Define our monetisation strategy, collaborating with commercial leadership across global markets to set our global framework for commission, fee structures and our overall take rate. Lead monetisation pilots, track performance, and scale successful models across markets.

• Be the voice of our merchant partners and ensure we drive sustainable merchant growth and best-in-class selection of merchants, while allowing deliveroo to take our fair share of value.

• Drive standardisation and reduce complexity across markets and segments, whilst maintaining a clear understanding of different competitive and market landscapes across markets and how those should impact our decision.

• Operationalise strategy and build playbooks, guidelines and negotiation frameworks to empower commercial and account management teams to land monetisation changes successfully.

• Define the monetisation roadmap with Engineering and Product leads, using technical solutions and automation to create processes that are effective and efficient.

• Serve as the global DRI (Directly Responsible Individual) for merchant monetisation, pushing the business to think about wider market trends and competitive pricing benchmarking.

• Assemble, inspire and drive a cross-functional team of stakeholders for monetisation that helps you drive strategic decisions as well as day to day running of governance and processes.

• Own ambitious monetisation OKRs and create the governance and structures to track performance, course correct and prioritise.

• Set and maintain high standards of operational rigour, ensuring monetisation frameworks are scalable to all markets and segments, and compliant with local regulations.

• Experience:
  
  8+ years of experience (preferably a mix of strategy consulting and business operations) in tech, marketplaces, or B2B monetisation.

• Commercial Acumen:
  Deep understanding of marketplace dynamics, subscription pricing, or complex B2B financial models.

• Analytical Mindset:
  Strong data-driven approach with proficiency in data and visualization tools to solve complex commercial problems.

• Influence:
  Proven ability to influence senior leadership and cross-functional stakeholders in a high-growth, matrixed environment.

• Ownership: A strong "bias for action" and the ability to drive structure and clarity in ambiguous environments.

• Make a visible impact every day

  Your work directly improves experiences for customers, partners and riders.

• Learn fast in an entrepreneurial environment

  Work close to the market with autonomy, pace and real responsibility.

• Build a career, not just a role

  Stretch yourself, develop new skills and grow as the business evolves.

• Deliver together in an inclusive culture

  Collaborative, values-driven teams that support how you work best.

Find more about how we hire here.

Deliveroo is now part of Door Dash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across Door Dash and Wolt. Together, we’re unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re…