Senior Commercial Coordinator, Travel Retail

Senior Commercial Coordinator, Travel Retail

Location:

CHANEL Head office, London

Reports to:

Fragrance & Beauty Director Travel Retail UK, Ireland & South Africa

Contract:

Permanent, Full-time CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.“In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand.

Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations.

Your role @CHANEL:

Managing the day-to-day running of the Travel Retail Department acting as a key support to the Fragrance & Beauty Director for Travel Retail UK, Ireland & South Africa. You are the go-to person for data and insights across the department, the key liaison between office and field teams, and own the end-to-end creation of highly detailed retailer documentation to ensure the successful launch of the marketing calendar.

The role also provides proactive commercial and operational support to National Accounts, Head of Sales, Retail Development Managers and field teams
-translating priorities into clear actions, deadlines, communications, and ensuring office and field teams remain aligned. A confident communicator and analyst, you work cross-functionally with Marketing, Finance, and external retail partners, with a genuine passion for Fragrance & Beauty industry.

What impact you can create at Chanel:

General Duties (90%)Ownership of Product Catalogue, Campaign Launches & Discontinuations Own the retailer catalogue and product line documentation: new line forms, campaign pricing, stock sheets, training materials, travel retail catalogue updates and discontinuations, supporting the National Account Manager Maintain retailer-specific product assortments, including D365 inclusions and exclusions, supporting range reviews, distribution, and vendor-level assortment management

Manage end-to-end cycle launches across multiple retailers through cross-functional collaboration with Marketing, Local Market, Finance, distribution centres and E-Retail Ensure launch readiness and correct in-store and online execution across all retailers

Sales & Data Analysis Track and produce weekly performance reports by synthesising multiple data sources including retail sales, passenger data, industry trends and campaign results

Deliver retailer-, store- and SKU-level analysis to identify performance trends, opportunities and risks, store grading reviews and premium range evaluations Support Midterm Plans, quarterly Budget Presentations and conference decks with clear, impactful data visualisation

Confidential Commercial Administration Generate and distribute highly confidential price increase documentation across UK, Ireland and South Africa Produce monthly target templates & sales reports for field teams in partnership with Finance Manage and refine Support Order Forms and Tester Order Forms Manage invoice processing and raise POs, liaising with Finance and vendors to ensure accurate coding and timely payment

Systems & Process Lead data stewardship for Travel Retail distribution doors (e.g. Reltio & Compass code set-up), supporting departmental system rollouts and cross-functional data alignment

Collaboration & Communication Coordinate day-to-day requests, store-level information, field updates and operational follow-through to ensure office and field teams remain aligned

Lead bi-weekly meetings with the Marketing team to ensure tight collaboration and communication between departments

Lead end-to-end planning of major retailer events to strengthen retailer relationships, including bi-annual strategy meetings and retailer conferences

Plan and coordinate quarterly Cycle meetings and team offsites/events

Other ad hoc duties as required

Personal Assistant Duties (10%)Manage Director's travel, both domestic and international, and assisting with travel…