Management Consultant - Manager - Customer Experience Design

Overview

Why Moorhouse?

We are a dynamic consulting firm, focused on delivering sustainable change. We help our clients succeed in their long-term goals by turning strategy into action through exceptional delivery and a commitment to building a culture of change. As a transformation consultancy, we work with clients to shape the way they operate, deliver services and manage their people - helping them adapt to disruption and thrive in a changing world.

We pride ourselves on being proactive, collaborative and straightforward team players. We move fast as a team, and honesty and integrity are key to how we work. You’ll be part of a supportive and high-performing team that shares the load, looks after each other and celebrates success together. You can expect an exciting and varied career that will stretch and develop you, with opportunities to help organisations respond to change and deliver lasting impact.

We don’t do politics, egos or personal agendas, it consumes too much time and distracts us from being successful together.

Moorhouse is currently unable to offer visa sponsorship for this role. Unfortunately, this means we are not able to progress applications from candidates who would require sponsorship now or in the future.

Customer Experience at Moorhouse

Our customer experience consulting is focused on helping organisations get closer to the people they serve and shape interactions that feel distinctive. At Moorhouse we unite design with strategy and operating model and focus on changes that are meaningful for customers and users and tangible for organisations to deliver and achieve results.

What are we looking for?

Potential is what excites us so we are keen to hear from people who want to build on their experience in an organisation that invests in their professional development from day one. This isn’t just about skills for the job but skills for life – mindset, adaptability, resilience and leadership to name just a few. You will have opportunities to contribute to and shape how we run the business,and in doing so will have experiences that will undoubtedly contribute to your accelerated growth and development.

We are looking for curious and creative problem-solvers who are passionate about designing customer and human-centred experiences.

In addition to this, you will have:

• 6 - 8 years’ consulting experience whether this is from a big consulting firm, boutique consultancy or experience gained in delivering customer experience transformation within industry
• Experience leading and delivering Customer Experience, Service Design or broader customer-centric transformation work and leading project teams to deliver high-quality deliverables and client results (including service blueprinting, journey mapping, user research and user segmentation)
• Strong problem solving and analytical skills, with the ability to use qualitative and quantitative insights to identify root causes, shape practical recommendations and support effective decision-making
• Strong interpersonal and communication skills, including the ability to build trusted relationships, engaging and influencing senior stakeholders, and leading discussions through clear, compelling outputs
• A collaborative approach, with experience supporting and developing more junior colleagues and working across mixed client and consulting teams to deliver high-quality outcomes
• A strong sense of ownership beyond client delivery, with experience leading internal initiatives, proposition development, knowledge building or improvements to ways of working
• Experience delivering customer-centric Operating Model and / or Strategy work be advantageous but not essential.
• Strong interest in the latest digital trends, AI and developments and their relation shop to customer and user experience.

We’re open to candidates with cross-sector experience who bring curiosity, sound judgement and the ability to adapt quickly to new client contexts.

You will also play a visible role in helping lead our Customer Experience of fering within the Strategy and Customer Team, contributing to bids and propositions, and driving scoped internal initiatives that strengthen our…