CX & Service Design Lead: Shape End-to-End Customer Journeys
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-29
Listing for:
1st Formations
Full Time
position Listed on 2026-08-29
Job specializations:
-
Business
Business Analyst, CRM Systems & Management, AI Business & Operations
Job Description & How to Apply Below
1st Formations is seeking a CX & Service Design Lead to own the end‑to‑end customer experience, reduce friction, and design scalable services. You will combine insights, data analysis, and service design to improve journeys across pre‑purchase, purchase, and post‑purchase stages, collaborating with product, support, and operations.
The role requires strong analytical skills, experience mapping journeys, and stakeholder management, with a hybrid London‑based setup to enable rapid impact on
#J-18808-LjbffrNote that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×