Senior E-commerce Manager

What You’ll Do

• Manage day-to-day operations of Nothing.tech in the US and own site performance against target with revenue, conversion rate and AOV as the headline metrics.
• Own the US trade calendar end-to-end: product launches, promotions and peak moments, partnering with cross-functional teams including CRM, Paid, Marketing to ensure timely, relevant campaigns that drive engagement and commercial performance.
• Drive incremental revenue growth by leading the strategy and execution of trading tactics and initiatives for Nothing.tech, in collaboration with the Ecommerce Director and the tech and design teams.
• Monitor, own and optimise on-site conversion path and customer experience by collaborating with Tech, Analytics and Marketing to resolve friction points and develop new functionalities, contributing to improvements in conversion and user satisfaction.
• Run the weekly trading cadence: interrogate the numbers and build mitigation plans to close any gap to plan, using data to prioritise roadmap elements.
• Forecast US trading with the Ecommerce Director and report performance with a clear read on what’s driving it and what to do next.

• Five or more years running ecommerce trading at scale; DTC, consumer tech or a high-growth product-led business.
• Hands-on US ecommerce experience is essential: you know how the US market trades, converts and promotes.
• Comfortable in the data yourself: you build the trading report, read the funnel and turn findings into decisions.
• Commercial fluency: you think in revenue, CR, AOV and contribution margin with sessions and bounce rate being diagnostics.
• A cross-functional operator: you can brief, align and hold teams you don’t own to a deadline and a standard.
• You’ve worked somewhere the playbook didn’t exist yet and you built it; you make decisions with incomplete information and bring structure where there isn’t any.
• A bias for shipping: you’d rather get something live and iterate than wait for a perfect brief.
• Brand and design sensibility on top, with hands-on Shopify and GA4 experience.

• Location:
  
  London (Kings Cross) or San Francisco (Jackson Square).
• Working Pattern:
  This is a full-time, in-office role (5 days a week). We design flexibility around personal needs, but we focus on the magic that sparks when we’re all in the same room.
• Commute:
  We ask that you live within a 60-minute commute of your home office location.