Manager, Water

Overview

Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding.

The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly because they share what matters most.

The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors.

Our Water practice is looking for experienced Consultants to Senior Managers to join the team. Our Retail, Networks and Water division helps regulated utilities and adjacent organisations improve performance, deliver transformation, and strengthen outcomes for customers. We are at the heart of these industries, driving meaningful and lasting improvement.

This is an incredibly important period for our Water clients. Following final determinations, we expect a sustained period of significant transformation set against rising bills and increasing customer financial vulnerability. We already work with most of these organisations, and Baringa is well positioned to help Water Retailers plan for and navigate these challenges.

Within our Water practice, the Water Retail and Customer Value and Affordability team supports clients to protect their most financially vulnerable customers whilst improving value across the customer lifecycle, with a focus on billing and revenue improvement, debt and affordability, and operational effectiveness in customer-facing functions.

• Helping clients to understand their customers holistically, and how those that are most in need can be supported
• Work with clients on major strategic transformation programmes to improve customer, debt, billing and revenue outcomes through senior strategic advice, data-driven diagnosis, and process and journey improvement
• Support or lead benchmarking and performance reviews, helping clients understand how they compare to peers and where to prioritise action
• Take a leading role in customer and operational transformation programmes, supporting planning, governance, risk management and senior stakeholder engagement
• Develop and apply analytical insight, including segmentation, forecasting and KPI reporting, to support better decisions and track impact
• Work alongside technology and system change, helping ensure business requirements are clear and operational outcomes are delivered
• Contribute to business development, including proposals, client conversations, thought leadership or reusable assets in Water Retail and Customer Value Assurance
• Responsibilities will be aligned with experience level (see below)
• For experience levels, roles may include:
  Consultant, Senior Consultant, Manager or Senior Manager with corresponding ownership of analysis, work streams, and client delivery

• Experience working in customer value, debt, billing, revenue assurance or affordability within water retail operations, with understanding of underlying processes and levers
• Delivered billing or revenue improvement initiatives (e.g., identifying revenue leakage, improving collections, or strengthening controls and governance)
• Experience using data and analysis to diagnose problems, build insight, and support clear recommendations
• Delivered process improvement or operating model work in customer or revenue-focused functions with practical,…