Business Improvement Lead

Salary: £65,782 to £73,091 per annum for 35 hours per week.

Location:

Bruce Kenrick House, 2 Killick Street, London N1 9FL

Workplace Type:
Hybrid

Are you passionate about making organisations work better, solving complex problems and turning insight into meaningful change? We’re looking for an experienced Business Improvement Lead to play a key role in shaping and delivering continuous improvement across Notting Hill Genesis.

Working as part of our Business Improvement team and reporting to the Head of Business Improvement, you’ll partner with senior leaders and teams across NHG to understand how we work today, identify where we can improve and turn opportunities into practical solutions that deliver measurable benefits.

You’ll use data, insight and recognised improvement methodologies to challenge established ways of working, simplify processes and help us improve operational performance, customer experience and value for money.

This is an exciting opportunity for someone who enjoys getting beneath the surface of complex organisational challenges and bringing people together to design better, more effective ways of working.

The role will support NHG’s wider transformation agenda and help embed a genuine culture of continuous improvement across the organisation.

• Partner with stakeholders across NHG to understand existing processes, identify inefficiencies and uncover opportunities for improvement.
• Use data and evidence to turn complex information into clear insights, recommendations and practical actions.
• Lead the development and implementation of improvement initiatives that enhance performance, productivity and organisational effectiveness.
• Apply structured continuous improvement methodologies, including approaches such as Lean and Six Sigma
  , to help teams solve problems and deliver sustainable change.
• Understand the impact of change on colleagues and customers and ensure improvement initiatives are implemented effectively.
• Facilitate workshops and collaborative sessions that bring together different perspectives and help teams identify innovative solutions.
• Develop compelling cases for change, helping senior leaders understand the benefits, costs, risks and expected outcomes of improvement opportunities.
• Monitor and evaluate improvement initiatives to ensure the expected benefits are being realised, adapting approaches where required.
• Work closely with Business Architects to identify opportunities within NHG’s Target Operating Model and determine where business improvement can add the greatest value.
• Coach change teams and colleagues in continuous improvement tools, techniques and best practice.
• Help develop and evolve improvement methods, templates and playbooks so that teams across NHG can deliver change consistently and effectively.

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.

• Degree-level education or equivalent.
• Significant experience – typically five years or more – shaping and delivering business improvement and continuous improvement programmes within a large, complex organisation.
• A proven track record of delivering measurable improvements and sustainable organisational change.
• Strong analytical capability, including assessing existing processes, interpreting data and converting insight into evidence-based recommendations.
• Experience in options analysis and benefits management, with the…