Senior Service Manager - Private Sector

About

The Role Role:
Senior Service Manager

Location:

Hybrid/London or Manchester – 8 days per month in office
Vacancy Type:
Permanent
Salary:
Manchester 65,472 - 72,746 per annum and London 72,781 - 80,868 per annum
Security Clearance: BPSSSpinwell is recruiting for a Senior Service Manager for an excellent opportunity within the private sector.

RESPONSIBILITIES OF THE SENIOR SERVICE MANAGER Strategic Customer Relationship Management The individual will be responsible for managing relationships with some of client’s largest and most strategically significant customers.

These may include:

Large Energy Suppliers Distribution Network Operators (DNOs)
Key Industry Stakeholders and strategic Customer AccountsA major responsibility is ensuring customer issues progress through the organisation effectively.

This includes:

Managing investigations

Coordinating internal stakeholders

Escalating issues where appropriate and creating action plans

Following actions through to completion

Driving accountability and Identifying root causes

Spotting wider opportunities for improvement

Candidates must be comfortable operating in environments where they have responsibility without formal authority.

Performance Management & Insight This role requires someone capable of looking beyond data and understanding what it means.

Responsibilities include:

Producing customer performance reports

Leading monthly business reviews

Analysing trends, Monitoring success measures

Identifying opportunities for improvement

Creating compelling customer narratives

Demonstrating value realisation, Developing customer success plans

Executive Stakeholder Engagement The Senior Service Manager supports senior leadership engagement across client.

This includes:

Preparing executive briefings

Supporting governance forums

Providing customer sentiment updates

Supporting CEO, CFO and Director-level meetings

Contributing to industry forums

Preparing senior stakeholders for critical customer engagements

Candidates who have created executive-level communications or stakeholder briefing packs will have a clear advantage.

SKILLS/EXPERIENCE OF THE SENIOR SERVICE MANAGER Must-Have Experience - Prioritise candidates with evidence of:

Strategic customer relationship management

Account management of large customers

Service Management within a customer-facing environment

Stakeholder management across multiple business functions

Business improvement initiatives

Executive stakeholder exposure

Influencing without authority

Working within matrix organisations

Highly Desirable Backgrounds Strong preference for candidates from:

Energy, Utilities OR Smart Metering Telecommunications or Regulated industries

Government-regulated businesses

Energy sector experience is considered advantageous but not mandatory if the individual demonstrates the right behaviours and transferable stakeholder management skills.

Key Competencies to Assess Relationship Building and Influencing Skills Executive Communication Commercial Awareness, Resilience & Tenacity Continuous Improvement Mindset If you are a Senior Service Manager, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us About You

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