E-commerce Content Assistant

twentytwentyone has been established for over 25 years as one of London’s foremost retailers of classic and contemporary design. Supplying furniture, lighting and accessories from world-leading designers and manufacturers.

We are looking for a proactive and detail-oriented E-Commerce Content Assistant to join our growing team. The ideal candidate will have strong organisational skills, excellent communication, and a flair for copywriting. You will play a key role in ensuring that website content is accurate, optimised, and engaging.

With a keen eye for design and a problem-solving mindset, you'll collaborate closely with the wider e-commerce team and work effectively across departments in a fast-paced, dynamic environment.

37.5 Hours, working 5 days per week, Monday - Friday, 9.15am to 5.45pm.

On-site, based at our River Street shworoom.

Key responsibilities:

Content and administration

• Upload new product ranges, ensuring all products are accurately presented, with SEO-friendly, informative copy that improves visibility and drives traffic.
• Maintain accuracy of the entire online catalogue, monitor stock levels and deliveries, and implement new price lists.
• Assisting in the visual merchandising of collections and edits.
• Provide a high level of communication regarding orders and enquiries between customers, suppliers and colleagues.

Sales and customer service

• Communicate with customers in a confident and friendly manner, responding to customer emails, telephone queries and web chat enquiries and complaints in a professional, timely and well-informed manner.
• Support the Customer Services team.

The ideal candidate will have:

• An enthusiasm for design, twentytwentyone, and our products
• Strong organisational and administrative skills, with attention to detail and accuracy
• Familiarity with Shopify or a similar CMS is desirable
• Excellent written English - copywriting experience is essential.
• Strong computer skills, including Photoshop
• An intrinsic understanding of customer service
• Strong initiative and problem-solving skills
• Experience in selling high-end, made-to-order furniture/lighting would be an advantage.

Please send a CV and covering letter outlining your suitability for the role to

Please note that we are only able to respond to candidates shortlisted for interview.

Please also note, this is not a digital marketing or web development role.