Sponsor Success Director · United Kingdom

Sponsor Success Director

Location:

London, UK

Department:
Sales & Engagement

Reports to:

Commercial Director

TM Forum is a global alliance of more than 850 communications service providers, vendors, hyperscalers and system integrators, together generating US $2 trillion in revenue and serving five billion customers across 180 countries. We unite these diverse communities to drive end-to-end change, putting the sector at the heart of the global connected economy and providing an open platform for innovation and growth.

Our strategy is centered on helping communications service providers become AI-native autonomous enterprises that are composable, autonomous and trusted by design. This ambition is delivered through three strategic Industry Missions:
Composable IT & Ecosystems, Autonomous Networks, and Trustworthy AI & Data. Learn more orum.org/about

The Sponsorship Success Director plays a pivotal role in driving commercial success, member value, and gross marginoptimisationthrough strategic sponsorship management, operational excellence, and executive engagement initiatives. This leadership position ensures seamless delivery of sponsor commitments,maximises profitability, strengthens relationships, and champions process innovation across TM Forum’s Events and Insight functions.

Accountable formaximisingsponsor value,supports revenue, and responsible for gross margin through efficient delivery of sponsorship commitments and strategic relationship management. Acts as the single point of contact for all sponsors, ensuring operational excellence from contract signature to fulfilment. Supports sales enablement, champions process improvements, and automation to enhance efficiency, profitability, and overall member experience.

Leads all sponsorship-related activities across the entire Events and Insight function, ensuring alignment with TM Forum’s strategic objectives. Key areas include:

Oversee sponsor exhibition spaces, ensuring a premium experience, cost efficiency, and full compliance with agreed deliverables.

Guarantee thetimely,accurate, and profitable fulfilment of all contractual obligations. Collaborate with Finance, Operations, and Commercial teams tomonitorcosts, ensure margin targets are achieved, andidentifyoptimisationopportunities.

Support the salesorganisationthrough effective management and communication of sponsorship inventory. Collaborate with Marketing and Sales to provide clear,accurate sales collateral, package mapping, and deliverable guidance to ensure deal accuracy, protect margin, and enable confident selling.

Operate as the central hub between sponsors and internal departments to ensure seamless execution, consistent communication, and financially responsible delivery.

• Serve as the primary liaison for all sponsors, ensuring clear communication and alignment on deliverables.
• Build andmaintainexecutive-level relationships to strengthen sponsor partnerships.
• Oversee end-to-end sponsorship delivery, coordinating across internal teams.
• Implement robust processes for tracking deliverables, approvals, milestones, and reporting.
• Lead initiatives to streamline workflows from contract to delivery,leveraging automation tools.
• Drive sponsorship revenue growth, upsell opportunities, renewal success, and gross margin performance.
• Partner closely with Sales Directors to enableaccuratescoping, pricing, and expectation setting.
• Monitor delivery costs, proactivelyidentifymargin risks, and implement mitigation plans.

• Sponsorship revenue, gross margin, and renewal rates
• Sponsor satisfaction and Net Promoter…