Business Partner

ARE YOU THE ONE?

Turn data into insight. Drive performance. Make an impact. We’re looking for an Analytical Performance Business Partner to join our Central Support team, playing a key role in driving performance across our services and helping our clients achieve their goals. This is a role for someone who loves getting under the skin of data, spotting opportunities and turning complex analytics into clear, actionable recommendations.

You’ll partner closely with Business Unit and Field Leaders, using dashboards, reporting and insight to optimise performance, improve service delivery and support commercial growth. You’ll also work directly with senior internal stakeholders and clients, acting as a trusted advisor and bringing the story behind the numbers to life. From performance reporting and benchmarking to project managing new analytics requirements, you’ll be at the heart of how we measure, understand and improve our impact.

If you’re commercially minded, analytically curious and confident influencing senior stakeholders, we’d love to hear from you.

• Turn data into actionable insight
• Identify analytics and reporting requirements across your partner business units.
• Analyse dashboards, reporting and performance data to identify trends, opportunities and areas for improvement.
• Translate complex analysis into clear, actionable recommendations that drive business results.
• Present regular performance updates, insight and recommendations to senior internal and client stakeholders.
• Use client and field interaction alongside data to understand performance objectives and identify opportunities to optimise services.

• Provide regular and ad hoc reporting, keeping stakeholders informed on progress, performance and key actions.
• Oversee Impact Index and internal benchmarking across business units, ensuring consistency across campaigns.
• Ensure clients have clear visibility of performance and impact metrics, providing commentary and context where needed.
• Foster a culture of continuous improvement across client service and service delivery teams.
• Identify growth opportunities and use data-led insight to improve service and account performance.

• Act as a trusted advisor to Business Unit management teams and client contacts.
• Build strong relationships with senior stakeholders and use insight to influence decision making.
• Communicate complex analytics clearly to audiences with different levels of data fluency.
• Anticipate future reporting and insight requirements and work proactively with stakeholders to address them.
• Provide data-led recommendations that support both strategic and day-to-day business decisions.

• Project manage new reporting and analytics requirements across multiple teams and stakeholders.
• Support data collection requirements, tools and processes, ensuring consistency and best practice.
• Work collaboratively with internal teams and clients to develop new data and analytics solutions.
• Build strong relationships across the business to ensure reporting and insight requirements are delivered effectively.

• Track key account performance metrics, including budget and forecast accuracy, client satisfaction, employee satisfaction and service quality.
• Provide regular updates on performance, progress and recommended actions.
• Monitor contractual service levels across services, ensuring performance remains on track and opportunities for improvement are identified.

You’ll ideally have:

• Proven experience building effective relationships and influencing senior stakeholders across multiple markets.
• Confidence presenting analysis, recommendations and performance updates to senior leadership and clients.
• Strong commercial awareness, with experience identifying and delivering growth opportunities.
• The ability to understand complex data and translate it into clear, meaningful business insight.
• A natural ability to turn dashboards and analysis into actionable recommendations.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Experience managing projects and reporting…