Ecommerce Trading Manager; FTC)

Commercial

• Highbury House
• Hybrid

Ecommerce Trading Manager (FTC)

An exciting opportunity to lead the trading performance of Arsenal Direct, creating outstanding online experiences for supporters while driving commercial growth across our ecommerce channels.

The Role

We're looking for an Ecommerce Trading Manager to lead the day-to-day trading and optimisation of Arsenal Direct. Working closely with the Senior Ecommerce Trading Manager and a wide range of colleagues across our club, you'll use data, customer insight and commercial awareness to enhance the online experience for supporters and visitors around the world.

This is a fast-paced and rewarding leadership role where you'll influence trading strategy, lead a talented team and help deliver key commercial moments across our ecommerce channels. You'll play a vital role in ensuring products are easy to discover, campaigns are seamlessly executed, and every online journey is engaging and customer-focused.

12-month fixed-term contract.

Who We Are

We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.

Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).

Our Commitment to Safeguarding

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Your day-to-day

• Lead our online trading plan - you'll develop and deliver trading activity across Arsenal Direct, using performance data, customer insight and commercial priorities to drive growth
• Maximise trading opportunities - you will proactively identify opportunities to improve product visibility, conversion and revenue performance, acting quickly when opportunities arise
• Deliver key ecommerce moments - you'll coordinate major product launches, campaigns and trading events, ensuring supporters enjoy a seamless online experience
• Turn insight into action - you will monitor performance and customer behaviour, providing clear recommendations that help shape future trading decisions
• Drive reporting excellence - you'll take ownership of trading reports and dashboards, ensuring stakeholders have access to accurate and meaningful insights
• Enhance the online customer journey - you will work collaboratively to improve product presentation, merchandising and site experiences that encourage conversion
• Build effective partnerships - you'll collaborate closely with Buying, Merchandising, Marketing, Content and Digital Product teams to deliver joined-up commercial activity
• Lead and develop your team - you will coach, support and empower colleagues, helping them deliver high-quality results in a fast-paced environment

What We Are Looking For

• Experience in ecommerce trading or digital retail - you can draw upon significant experience improving online performance, customer experience and commercial results
• Proven success delivering trading strategies - you're well versed in managing high-profile trading periods such as Black Friday, Cyber Week, Christmas or other major commercial moments
• Demonstrated analytical capabilities - you possess the ability to interpret performance data and customer insight, turning findings into impactful actions and recommendations
• Customer-first mindset - you balance supporter needs with commercial priorities and consistently focus on delivering exceptional online experiences
• Collaborative approach - you can build effective, trusted relationships across teams and deliver shared objectives through cross-functional collaboration
• Outstanding ecommerce and merchandising knowledge - you…