Global Senior eCommerce Manager

About Charlotte Tilbury Beauty

Founded in 2013 byworldrenownedmakeup artist and beauty entrepreneur Charlotte TilburyCBE Charlotte Tilbury Beauty has transformed the global beauty industry with one mission to empower everyone everywhere to look and feel like the most confident version of themselves. With oureasytouseeasytochooseeasytogifticonswevebecome one of the mosttalkedaboutbeauty brands on the planet - and the magic is only growing.

Todaywerea global beauty phenomenon scaling at record speed across 50 markets with over 3000 Dream Team members bringing the Tilbury magic to life every single day. Across the world our Retail Teams and Magic Offices workhandinhandto shape the Charlotte Tilbury experience
-from the glamour of London and the style capitals of Europeto the energy of the Americas the vibrant beauty hubs of the Middle East and thefastgrowinginnovation centres across APAC. Every region brings its own sparklecultureand community creating the unmistakable magic of Team Tilbury.

by creativityinnovationandindustryleadingtech. And as we continue to break records across countrieschannelsand categorieswerelooking for extraordinary talent to join us.

About the role

The Global Senior eCommerce Manager plays a pivotal role in driving the commercial success and digital performance of . This role is responsible for optimising the strategic trading and promotional calendar through a deep understanding of the consumer commercial performance stock position and site experience to maximise conversion revenue and profitability.

As a Global Senior eCommerce Manager you will

Team Management

• Support the day-to-day leadership of an ambitious and skilled team ensuring executional excellence while identifying development opportunities and securing the tools required to drive professional growth.

• Lead by example promoting a culture of agility accountability and limitless thinking.

• Represent and support the Head of eCommerce in senior stakeholder meetings as required.

Trading & Commercial Strategy

• Work closely with the Head of eCommerce to align strategic priorities commercial targets and performance goals.

• Feed ideas and learnings into the trading calendar challenging whether forward plans provide sufficient opportunity in line with trading performance and supporting the sizing of initiatives.

• Own recommendations for promotional thresholds mechanics best practice and testing to drive specific KPIs ensuring briefs are accurate and clearly articulate the customer and marketing hook.

• In partnership with trading colleagues distil weekly and monthly performance reporting into actionable short- and long-term insights identifying reporting improvements that shift focus to the actions required.

• Maintain a holistic view of sales traffic conversion AOV margin stock availability and customer behaviour to inform trading decisions.

• Oversee landing-page analysis taking channel traffic into account and align with the eCommerce Assistant Manager on PDP and PLP optimisation priorities and success measurement.

• In partnership with the Head of eCommerce build relationships with global commercial partners to optimise calendar activity and unlock global opportunities including AOV drivers acting as the key eCommerce contact.

• Maintain line of sight across site P&Ls contributing to decisions on commercial levers including shipping discounting and promotional investment.

• Maintain visibility of excess and at-risk inventory contributing ideas to support sell-through and clearance while protecting margin and brand equity.

Forecasting Stock & Operational Readiness

• Support global demand and sales forecasting in partnership with Supply Chain Finance and key eCommerce colleagues ensuring plans are aligned with business benchmarks and trading priorities.

• Challenge forecasts and assumptions where required identifying risks opportunities and mitigation plans.

• Maintain senior visibility of stock availability intake allocations excess inventory and key operational constraints that could impact delivery of the trading plan.

• Partner with the eCommerce Merchandise Manager and Supply Chain to ensure stock risks back-in-stock opportunities and availability changes are translated into clear commercial actions.

• Ensure launches promotional activity and peak trading periods are supported by appropriate stock and operational readiness.

• Input into retail and KPI forecasting cycles including 915 identifying opportunities to improve accuracy and efficiency.

• Ensure changes to forecasts shipping propositions stock availability or operational constraints are reflected in the trading calendar and communicated to relevant stakeholders.

Site Optimisation & Digital Experience

• Act as the primary eCommerce contact for Tech Product Managers providing clear scope and briefs for new requirements while distilling commercial priorities constraints and best practice.

• In partnership with the Head of eCommerce interrogate and build business cases and delivery forecasts linked to the technology roadmap…