Business Analyst - Commercial and Specialty Insurance

Business Analyst – Commercial and Specialty Insurance

Location:

London (Hybrid) | Practice Area:
Insurance | Type:
Permanent Deliver strategic and technology-enabled transformation across Commercial & Specialty Insurance.

The Role Capco is seeking a Business Analyst with strong Commercial and Specialty Insurance expertise to join our growing Insurance practice. This role focuses on business analysis, requirements engineering, and supporting the delivery of complex transformation programmes across the insurance value chain.

You will work closely with stakeholders across leading insurers in Property, Liability, Marine, Energy, and other Specialty lines to analyse business processes, define requirements, and support the design and implementation of target solutions. From early discovery and impact assessment through to delivery and benefits realisation, you will play a key role in enabling effective change across underwriting, claims, and policy administration functions.

What You’ll DoLead and support business analysis activities across Commercial & Specialty Insurance transformation initiatives, from discovery through to implementation

Elicit, analyse, and document business, functional, and non-functional requirements using structured techniques

Conduct current state analysis, including process mapping, gap analysis, and impact assessment across underwriting, claims, and policy administration

Support the design of target operating models and future state processes aligned to business objectives

Facilitate workshops and stakeholder engagement sessions to gather requirements and validate solutions

Translate business needs into clear delivery artefacts, including user stories, process flows, and acceptance criteria

Support delivery activities including backlog management, testing, UAT coordination, and change impact assessment

Identify opportunities for process optimisation, digital enablement, and operational efficiency improvements

What We’re Looking For Strong experience as a Business Analyst within Commercial or Specialty Insurance, including London Market or corporate insurance environments

Knowledge of Specialty lines such as Property, Liability, Marine, or Energy Proven experience in requirements gathering, process modelling, and supporting business or technology transformation initiatives

Ability to bridge business and technology stakeholders, translating complex requirements into actionable outputs

Strong stakeholder management, facilitation, and communication skills

Structured analytical thinking with experience using BA tools and techniques (e.g. BPMN, user stories, data analysis)
Bonus Points For

Experience with insurance platforms such as Guidewire, Sequel, or legacy policy/claims systems

Exposure to Agile delivery frameworks (Scrum, SAFe, or hybrid) and working within product-led environments

Experience supporting post-merger integration, regulatory change, or ESG initiatives

Professional certifications such as BCS Business Analysis, CBAP, PRINCE2, or Scrum-related qualifications

Experience working in consulting or client-facing delivery roles

Exposure to AI-enabled solutions, automation, or advanced data use cases

Why Join Capco Deliver impactful, business-led transformation for leading insurers

Work in a collaborative, flat, and entrepreneurial consulting environment

Access continuous learning, training, and professional certifications

Contribute to shaping the future of Commercial & Specialty Insurance Play a key role in driving digital and operational transformation across financial services

We offer a competitive, people-first benefits package designed to support every aspect of your life:

Core Benefits:
Discretionary bonus, competitive pension, health insurance, life insurance and critical illness cover

Mental Health:
Easy access to Care First, Unmind, Aviva consultations, and in-house first aiders

Family-Friendly:
Maternity, adoption, shared parental leave, plus paid leave for sickness, pregnancy loss, fertility treatment, menopause, and bereavement

Family Care: 8 complimentary backup care sessions for emergency childcare or elder care Holiday Flexibility: 5 weeks of annual leave with the option to buy…