Senior Digital Delegate Manager

Job Title:

Senior Digital Delegate Manager

Location:

London and Brackley - Hybrid (plus travel as required)

We are Strata!

Imagine being part of a fast and exciting brand experience agency whose clients include specialists in new technology, creators of some of the most stunning electric vehicles on the planet, financial institutions, and global leaders in pharmaceutical solutions. As an agency, we elevate these brands and make them heard through immersive and memorable virtual and face 2 face experiences.

As a people-first business, we encourage ambition, support and reward. We’re always listening and open to your ideas, just as we do with our clients.

Our name? It’s Strata, an agency on a mission to be the very best. This means we always want to hear from the very best creative and intelligent souls who genuinely believe that every moment matters.

The Senior Digital Delegate Manager is a hybrid role combining the technical expertise of a Digital Solutions Manager with the operational leadership and delegate experience focus of a Senior Delegate Manager. The role leads complex digital and delegate management projects across Strata’s event portfolio, creating a seamless journey from registration and communications through travel, accommodation, onsite delivery and post-event reporting.

Working closely with clients, Project Managers, Delegate Management teams, suppliers and internal stakeholders, the Senior Digital Delegate Manager owns the end-to-end delivery of registration platforms, event apps, email communications, delegate logistics, onsite digital solutions and accurate event data. The role combines hands‑on platform expertise with senior project ownership, client counsel, mentoring, commercial awareness and continuous improvement.

The Senior Digital Delegate Manager plays a key role in developing Strata’s integrated digital and delegate management offering by identifying practical innovations, improving processes and helping teams use technology and data to strengthen the delegate experience and event outcomes.

Success in this role will be measured through reliable delivery of complex projects, client and delegate satisfaction, data accuracy, commercial control, quality and compliance, team development, innovation adoption and contribution to continuous improvement.

• Lead end‑to‑end digital and delegate management delivery for high-profile, complex or strategically important events across multiple client accounts.

• Act as the main operational and technology point of contact for clients, Project Managers, internal teams and suppliers.

• Translate event objectives and delegate requirements into robust delivery plans, platform specifications, communications schedules, logistics processes and reporting outputs.

• Own project timelines, dependencies, risks and quality controls, ensuring work is delivered on time, within scope and to the required standard.

• Build, configure, test, deploy and manage registration websites, event apps, email communications, virtual and hybrid platforms, badging, check‑in and other onsite event technologies.

• Develop and maintain detailed platform plans covering functionality, content, data capture, user journeys, integrations, testing and delivery milestones.

• Conduct and oversee comprehensive quality assurance testing, ensuring solutions meet client objectives, brand guidelines, accessibility requirements and client‑specific compliance standards, including Veeva where applicable.

• Provide senior‑level technical support during live events and manage the resolution of critical platform or technology issues.

• Identify, evaluate and recommend technologies that improve delivery efficiency, user experience, engagement or reporting.

• Maintain quality management processes in line with ISO
  9001 standards.

• Lead the delegate journey from invitation and registration through pre‑event communications, travel, accommodation, visa support, onsite attendance and post‑event follow‑up.

• Develop and manage clear, accurate and audience‑appropriate delegate communications, including…