Commercial & Analytics Manager
Listed on 2026-09-10
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Business
Business Analyst
Location: Greater London
BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they're a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th century brewery to a historic head office and a contemporary architectural landmark.
Each hotel has its own unique story, and within every one, our team create unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition, and their creativity, that shapes our future. Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
& GENERAL PURPOSE
The Commercial Performance & Analytics Manageris responsible for providing business intelligence, performance analysis and strategic reporting across the Group. The role supports decision-making by transforming complex operational, financial, revenue and guest data into meaningful insights that drive commercial performance and business growth. The role works closely with Revenue Management, Finance, Operations, Sales, Marketing and People & Culture teams to analyse trends, identify opportunities and risks, and support strategic planning.
The position is responsible for developing and maintaining reporting frameworks, forecasting models, performance dashboards and executive-level business reviews. The Commercial Analytics Manager acts as the central source of business intelligence for the Group, ensuring leadership teams have accurate, timely and actionable information to support operational and commercial decisions.
- Develop and implement cluster-wide pricing and inventory strategies to maximise revenue.
- Lead, mentor, and coach hotel revenue teams, commercial, and operational staff in revenue management best practices.
- Monitor and analyse booking trends, competitor activity, and market dynamics to inform strategic decisions.
- Forecast revenue, occupancy, ADR, and RevPAR while ensuring alignment with budget and prior-year performance.
- Work closely with hotel teams, sales, and e-commerce managers to align selling strategies and business mix.
- Present performance results, insights, and recommendations to senior management and hotel leadership teams.
- Produce weekly, monthly and quarterly business performance reports.
- Analyse revenue, occupancy, ADR, RevPAR and market share performance.
- Monitor commercial KPIs across all hotels and departments.
- Provide executive-level reporting and performance summaries.
- Develop and maintain business performance dashboards.
- Work closely with Revenue Management teams to analyse booking pace, demand trends and forecasting accuracy.
- .Monitor business-on-the-books performance and future demand patterns.
- Analyse segmentation, channel performance and market trends.
- Support annual budgeting and forecasting processes.
- Identify revenue opportunities and areas of commercial risk.
- Partner with Finance teams to review financial performance against budget and forecast.
- Analyse departmental profitability and cost performance.
- Monitor payroll, labour productivity and operational efficiencies.
- Provide variance analysis and financial performance commentary.
- Support business cases and investment evaluations.
- Analyse guest satisfaction scores, online reviews and feedback platforms.
- Monitor Net Promoter Score (NPS), Guest Satisfaction and other feedback systems.
- Identify trends impacting guest experience and reputation.
- Produce actionable reports for operational teams.
- Support continuous improvement initiatives through data analysis.
- Monitor competitor performance and market trends.
- Analyse STR reports and benchmarking data.
- Evaluate industry trends and emerging opportunities.
- Support strategic positioning and pricing decisions.
- Support annual budget preparation and business planning processes.
- Assist with long-term forecasting and scenario modelling.
- Develop performance targets and KPI frameworks.
- Track progress against strategic objectives.
- Provide recommendations to improve commercial performance.
- Develop automated reporting solutions where possible.
- Ensure consistency and integrity of business data.
- Maintain reporting standards and governance.
- Support system integrations and reporting enhancements.
- Drive continuous improvement in analytics capability.
- Work closely with Head of Hotels, Revenue Management, Finance, Operations, Marketing, Sales and People & Culture teams.
- Present findings and recommendations to senior leadership.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and…
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