Launch Manager; Post-M&A)

About Dwelly

Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top‑notch technology to automate tenant management, payments, and post‑rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick‑and‑mortar real estate agencies, integrating them into a tech‑enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

We are seeking a highly organised and results‑oriented Launch Manager (Post‑M&A) to drive seamless client and operational integrations across multiple locations in the UK. The Launch function is the primary engine that translates each acquisition into revenue growth – this role involves orchestrating the full launch cycle, from client onboarding and data migration to office and lease consolidations, with a keen focus on both operational excellence and human‑centered employee transitions.

The ideal candidate will thrive in a fast‑paced environment, be analytically minded, and demonstrate a deep familiarity with British business culture.

This role offers opportunities to expand responsibilities and eventually lead a larger team within the Launch function as the company scales.

• Launch Execution & Client Migration Management
• Manage multiple integration projects simultaneously, ensuring smooth onboarding and migration of clients to the Dwelly platform.
• Lead the data transfer, process migration, and onboarding communications for new clients to streamline their transition.
• Actively resolve any operational roadblocks and ensure that all integration steps are completed efficiently.
• Own post‑launch issue resolution, including managing the risk register to protect the assets we’ve acquired.
• Operational & Administrative Oversight
• Coordinate and execute operational tasks such as accounting consolidation, office and car lease terminations, and other administrative clean‑up activities.
• Ensure all operational facets are thoroughly addressed, setting up each launch for long‑term success.
• Monitor KPIs and health metrics of acquired businesses, proactively identifying potential issues and implementing early interventions.
• Talent & Team Transition Management
• Act as a liaison with stakeholders to support a smooth transition while preserving morale and engagement.
• Help local teams build confidence in new systems and processes, setting them up to perform post‑launch.
• Travel & On‑site Engagement
• Travel extensively across the UK, typically spending 2‑3 months at a time (typically a few days a week) in various locations to ensure hands‑on support for integration processes.
• Flexibility to adapt to diverse regional teams, fostering a collaborative environment with a deep understanding of local business nuances.

• Experience:
  
  strong operational, integration/launch experience, or following a top‑tier career in strategy consulting.
• Skills:
  
  Highly organized, analytical, and detail‑oriented – must be extremely structured. Outstanding communication skills are essential.
• Cultural Fit:
  An appreciation of British culture, with an ability to work with traditional teams and achieve results quickly. Hands‑on approach to integration tasks.
• Travel Flexibility:
  Readiness to work extensively on‑site across the UK, adapting to new settings and maintaining a consistent, high level of service.
• Experience in operational businesses and client‑facing roles, with a…