Commercial Operations Manager

Location: UK (min2 days in office London)

Reports to: Operations Director

Direct reports
:
None

Type: Full-time

Annual leave: 25 days per year + bank holidays

PAIR is the leading AI adoption platform for enterprise. We help organisations build workforce capability, give leaders visibility into AI adoption, scale the workflows that create value, and prove the return on AI investment. Backed by a seed round from two of Europe's leading early-stage VCs, we're driving real AI adoption for large some of the world’s leading companies.

We're a fast-scaling startup, currently 35 people strong and aiming to double our headcount within the next 6 months. As we scale across the UK and the US office, we're looking for people who want to help even more organisations become AI native in 2026 and beyond.

PAIR is set up to be the most impactful role of your career. This is a rare chance to work inside a business that's using AI to change how work happens, not just for our customers, but for ourselves. You'll build and experiment in a genuinely AI-first company, where new tools and workflows aren't a side project but how we operate day to day.

We use a hybrid work approach with 2 days in office per week, and every 6 weeks we have an anchor week where we all come together for 4 days in our London office.

The Commercial Operations Manager is an individual contributor role that owns the commercial operational layer end to end. The bulk of the work is commercial operations: ensuring the commercial process of contracting is optimal, followed and enforced and driving contract negotiations where AE’s require support. Ensuring the operations are run effectively, the role also involves keeping Hub Spot trustworthy, running the weekly and monthly numbers, and tracking commission so AEs always know where they stand and could help support the sales team with client onboarding, especially around governance checks from clients on security etc.

Contracting. Ensure that the client engagement and contracting process is clear, that the AE’s have clear guidance and document flow for contracting, from initial NDA, Governance documents (including DPA and security), terms and conditions, and order form. Support AE’s in any non-standard contracts (such as where clients want to change terms or want their documents to be used. Ensure contracting process is followed and Hubspot contains all transaction records.

Support AE in any governance questionnaires at account onboarding stage

Invoicing and collections. For any signed order, ensure the customer is created, invoiced and payment tracked. Weekly follow up on overdue payments and working with AE to collect these. Ensure client information checks are done at client onboarding (company Reg details, address, contact information, etc)

Vendor due diligence and Info Sec questionnaires. Any initial or subsequent due diligence and governance nfo sec questionnaires will be completed by the role. The person will ensure that a library of completed questionnaires, security documentation, certifications and policies are maintained and where there are gaps identified work with the internal parties to ensure these are resolved.

Procurement and framework support. Ensure Pair is on the relevant Government and Procurement frameworks (including RM6200 AI DPS, G-Cloud 15) and where not drive the process to have Pair on these frameworks. Own day-to-day paperwork on partner contracts and SMB reseller transitions, as well as monthly returns for these frameworks. Ensure framework renewals are maintained.

Document and template ownership. Maintain master versions of Enterprise Terms, DPA, Order Form, MSA and…