Customer Service Executive

SERVICE & OPERATIONS EXECUTIVE – PRECIOUS METALS

Central London – Hybrid (3 days office / 2 days remote)

£30,000 – £32,000 DOE

Monday–Friday, 9:00am–5:30pm

Operations | Procurement | Stock Control | Reconciliations | Excel

Would you like to build your career within a high-growth physical gold and silver business with more than £150 million in revenue?

We are recruiting a Service & Operations Executive to join an established and highly successful precious-metals brokerage based in Central London.

Operating for more than 20 years, the business has developed an excellent reputation within its market and has been featured in publications including the Financial Times, Reuters, Wall Street Journal and CNBC.

This is an excellent opportunity for someone who is highly organised, numerically confident and genuinely strong with Excel to join a growing business where accuracy, analytical thinking and attention to detail really matter.

THE ROLE

Reporting to the Procurement Manager, you'll take responsibility for a range of important operational processes, initially focusing on:

• Procurement and supplier orders
• Stock control and reconciliation
• Client buybacks
• Operational reporting and analysis
• Order and transaction accuracy

You'll work alongside an experienced Service & Operations Executive while developing a detailed understanding of the company's products, systems and wider operations.

This is not simply an administrative position. We're looking for someone who enjoys working with numbers and detailed datasets, spotting discrepancies, investigating why something doesn't reconcile and taking ownership until the issue is resolved.

WHAT WILL YOU BE DOING?

You'll be responsible for:

• Processing and tracking procurement orders and deliveries.
• Completing regular stock checks and reconciling information across Salesforce, internal systems and third-party records.
• Investigating discrepancies and ensuring issues are resolved or escalated appropriately.
• Supporting client precious-metal buybacks, checking products, quantities, weights and supporting information.
• Producing and maintaining Excel reports, trackers and exception analysis.
• Checking product costs, premiums and supplier orders.
• Maintaining accurate and audit-ready supplier documentation.
• Supporting client orders, fulfilment queries and operational handovers.
• Liaising with suppliers, vaults, logistics partners and internal teams.
• Identifying opportunities to improve operational processes, reporting and systems.

As the business continues to grow, you'll also have the opportunity to broaden your responsibilities and gain exposure to other areas of operations.

WHAT ARE WE LOOKING FOR?

You don't necessarily need previous precious-metals experience.

We're particularly interested in candidates with experience involving reconciliations, stock, procurement, transactions, order management, finance operations, inventory or detailed operational reporting.

You'll need:

• Strong Excel skills – including pivot tables and formulas
• Excellent numerical and analytical ability
• Exceptional attention to detail
• Experience reconciling data and investigating discrepancies
• Strong organisational and time-management skills
• The ability to take ownership and follow issues through to completion
• Confidence working with detailed datasets
• Strong written and verbal communication skills
• A proactive, collaborative approach

Experience with Salesforce, inventory, purchasing or order-management systems would be advantageous.

Experience with in precious metals, commodities, financial services, investments or another high-value product environment would also be particularly interesting, but isn't essential.

WHY JOIN?

You'll be joining a successful, ambitious business operating within the fascinating world of physical gold and silver.

T…