Sales Operations Coordinator - Distributors

Dr. Martens is more than a brand - it’s a global icon with over 60 years of attitude, heritage, and cultural impact. We’re a thriving, values‑driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you’re ready to make your mark, you’re in the right place.

At DM, our values guide everything we do:
Be Yourself
, Act Courageously
, Show You Care
. They’re not just words - they’re how we turn passion into progress.

As our Sales Operations Coordinator
- Distributors
, you’ll be part of the Sales team working closely with brilliant people across the business and reporting into Sales Head of Partner Markets, EMEA, LATAM & Americas You’ll be right at the heart of fast‑moving projects that shape how we show up for our consumers - today and tomorrow.

The Sales Operations Coordinator role is pivotal in enabling the commercial team to deliver a premium, consumer centric experience across wholesale and B2B channels. This role ensures operational excellence in order management, data accuracy, and process compliance, supporting the achievement of revenue, margin, and customer satisfaction targets. By acting as the key link between Sales, Supply & Demand, Finance, and Distribution, the role underpins our strategic priorities of simplifying operations, improving efficiency, and driving profitable growth.

As our Sales Operations Coordinator
- Distributors
, you will be responsible for:

• Managing end-to-end order processing and fulfilment, ensuring accurate and timely order entry, validation, amendments and release across ERP, JOOR, Excel and other approved B2B platforms.
• Delivering excellent wholesale customer service, acting as a key contact for wholesale partners and internal teams, resolving queries and coordinating clear communications on orders, shipments, deliveries and seasonal activities.
• Maintaining accurate customer data and operational reporting, managing customer, pricing and order master data while producing orderbook, shipment and KPI reports to support Sales Managers and business reviews.
• Coordinating cross-functional fulfilment and seasonal planning, partnering with Supply & Demand, Distribution, Finance and Sales teams to manage allocations, forecasting, shipping, credit issues and delivery requirements.
• Driving operational accuracy and continuous improvement, managing returns in line with policy, identifying and escalating fulfilment risks, improving processes and promoting consistent best practice across distributor markets.

Put simply, the key things we’re looking for are:

• Strong systems and technical capability, with confident use of ERP and CRM systems, advanced Excel skills and an understanding of EDI processes.
• Strong analytical and attention-to-detail skills, able to maintain accurate data, identify trends and spot discrepancies or operational risks.
• Solid wholesale and operational knowledge, with a strong understanding of order-to-cash processes, supply chain principles and wholesale operations.
• Excellent communication and collaboration skills, able to build effective relationships with internal teams and external wholesale partners and coordinate activity across functions.
• A customer-focused, adaptable and solutions-oriented approach, able to prioritise effectively in a fast-paced environment, resolve challenges proactively and deliver a premium wholesale partner experience.

• Hybrid working
• Welcome free pair of Docs
• ‘Buy as you Earn’ Share scheme
• 65% off all Docs
• 50% off Accessories
• Pension Scheme through Aviva
• Life Assurance
• 25 Days Annual Leave + Bank Holidays
• Private healthcare
• 2 paid volunteer days per year

If you’re excited…