Partnership Manager - Dining

Overview

At Ten, our goal is simple: to become the most trusted service business in the world.

As the global leader in lifestyle management and concierge services, we support millions of members through our unique technology‑enabled platform and the expertise of more than 1,000 colleagues across our global office network.

Our members rely on us to unlock exceptional experiences, exclusive access and trusted recommendations across travel, dining, entertainment, retail and lifestyle. As we continue to grow, we’re looking for talented people who are passionate about building relationships, creating value and delivering world‑class member experiences.

As our Partnership Manager – Dining, you’ll play a key role in growing and managing Ten’s portfolio of restaurant and hospitality partnerships across key markets. You’ll identify exciting new opportunities, negotiate exclusive member benefits and experiences, and build long‑term relationships with leading restaurants, hospitality groups and dining brands. Working closely with colleagues across Proposition, Marketing, Client Services and Operations, you’ll ensure our dining partnerships deliver exceptional value for both our members and our commercial partners.

* This role is initially offered on a fixed‑term contract. While not guaranteed, there may be the opportunity for the position to become permanent, subject to business requirements and individual performance.*

• Identify, develop and secure new partnerships with premium restaurants, hospitality groups and dining experience providers.
• Negotiate exclusive member offers, preferred access and unique dining experiences.
• Build strong, long‑term relationships that deliver ongoing commercial value and exceptional member experiences.
• Regularly review the quality and performance of existing partnerships, identifying opportunities to strengthen or expand them.

• Ensure partnerships align with Ten’s premium service standards and client expectations.
• Develop compelling dining benefits and experiences across priority markets.
• Use member feedback and market insights to continually improve the dining proposition.
• Work with internal teams to promote partner offers and maximise member engagement.

• Stay up to date with dining, hospitality and luxury lifestyle trends.
• Monitor competitor activity and emerging opportunities within the market.
• Assess potential partnerships using commercial judgement, member demand and long‑term strategic value.
• Contribute fresh ideas that enhance Ten’s dining proposition and support business growth.

• Partner closely with Marketing, Client Services, CRM, Proposition and Operations to successfully launch and manage partnerships.
• Support client initiatives by providing partnership expertise and market insight.
• Share best practice across regions to continuously improve partnership quality and consistency.
• Represent Ten professionally with partners and internal stakeholders.

• Monitor partnership performance against agreed objectives and KPIs.
• Analyse engagement, commercial performance and member feedback to identify improvement opportunities.
• Produce regular updates on partnership activity, value delivered and future opportunities.
• Continuously refine partnership strategies to maximise member engagement and commercial success.

• Bachelor's degree in Business Administration, Marketing, Hospitality, Commercial Management, or a related field, or equivalent professional experience.
• 5+ years’ experience in partnership management, business development,…