Account Manager; Streaming Hub; FreeWheel

Free Wheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Responsible for providing account management and sales support for an assigned portfolio of existing customers. Manages overall account strategies for specific named accounts, including identification of incremental revenue opportunities, new product and service opportunities and retention of existing services. Provides support for customer relationship management and customer satisfaction in addition to delivering customer revenue and retention objectives. Identifies and manages interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities.

Resolves problems and ensuring customers receive high quality customer service. Works with moderate guidance in own area of knowledge.

The Account Manager role has two core strands: owning client relationships and up-sale (account management); and managing the implementation and evolution of Free Wheel products (project management).

• Be the main point of contact for day-to-day client queries and needs across all interactions with Free Wheel Publisher and Streaming Hub products and services.

• Understand each client’s objectives, monetization strategy, and success metrics, and translate them into concrete platform usage and roadmaps.

• Work with Revenue leadership (e.g. Strategic Relationship Manager / Sales) to report to internal and external stakeholders on progress, performance, risks and opportunities.

• Partner closely with internal teams (Solutions Engineering, Support, Product, Advisory Services, KMT, etc.) to ensure timely resolution of issues and high-quality delivery.

• Analyse problems and provide a “big-picture” view that connects technical issues to business impact and revenue outcomes.

• Identify recurring issues and structural gaps, surface underlying problems, and drive sustainable fixes that protect client satisfaction and revenue.

• Advocate for client needs with Product and Engineering, adding business context, monetization impact and clear use cases to feature requests.

• Build and analyse regular reports for measuring operational and yield management KPIs.

• Manage all ongoing projects for new and existing clients, from initial scoping through to completion, with a strong focus on time-to-value and revenue impact.

• Own a portfolio of projects (onboardings, migrations, new feature / product roll-outs, workflow changes) and ensure they are aligned with client business cases and Revenue priorities.

• Understand and document the business use case for each project so that scope, timelines and trade-offs are aligned with the client’s objectives and Free Wheel’s commercial strategy.

• Maintain up-to-date project documentation, including Project Plans, RAID logs and meeting notes, ensuring they are usable by both internal stakeholders and client teams.

• Report regularly and transparently to management and clients on project status, progress against plan, key risks, commercial impact and next steps.

• Work in conjunction with internal Free Wheel teams (Solutions Engineering, Product Management, Advisory Services, Support, KMT, etc.) to execute projects on time and in line with agreed success criteria.

• Collect and share lessons learned from each project, rapidly applying them to improve our playbooks, processes and best practices in both…