Project Manager, Operations Management, Change Management

• Lead customers through implementations of Papaya EoR and payroll solutions
• Manage all phases of customer onboarding
• Develop project plans, schedules, timelines, status reports, and processes
• Create, optimize, and drive schedules and project plans across cross-functional teams, partners, and customers
• Anticipate and resolve resistance, setbacks, and conflicts while maintaining alignment and project schedules
• Lead customer interactions throughout implementation
• Schedule and set agendas for weekly implementation meetings
• Prepare status reports and follow up on outstanding deliverables
• Plan and schedule multiple simultaneous customer implementation projects
• Partner with Implementation and Onboarding Managers on strategic customer programs
• Monitor and measure program/project performance
• Ensure projects meet contractual obligations and established timelines
• Escalate at-risk implementation projects to leadership
• Maintain positive customer relations
• Collaborate with Sales Executives, Customer Success Managers, and Implementation and Onboarding Managers on customer needs
• Identify additional services that add value to customers
• Leverage AI-powered workflows and no/low-code automations for project tracking, reporting, meeting preparation, documentation, task management, and customer communications
• Identify and implement AI solutions for repetitive project management and implementation processes
• Participate in internal projects as needed

• 5+ years of experience in a Project Management and/or Sr. Project Management role
• Experience in regional/global payroll operations
• Experience leading large projects and partnering on delivery of multi-faceted engagements
• Ability to lead multiple customers and projects/tasks simultaneously
• Desire to actively lead customers and maintain customer satisfaction through timely follow-up, thorough communication, and internal escalations to leadership as needed
• Strong internal communication skills, including the ability to work with all groups and levels of the organization (Customer Success, Sales, Marketing, Legal, Product, Operations, Finance)
• Must possess initiative to produce improvement initiatives both internally and with customers
• Hands-on experience building AI-powered workflows, automations, or custom AI solutions that improve project management, customer onboarding, reporting, documentation, or operational efficiency
• Experience creating AI-driven workflows, agents, or no/low-code automations that are integrated into day-to-day project management or implementation processes
• Ability to identify opportunities for AI adoption and implement practical solutions that improve project visibility, scalability, customer experience, and team productivity

Demonstrates expertise in leading customer implementations of payroll solutions and project management, with a strong focus on AI-powered workflows and customer satisfaction. Capable of managing multiple projects simultaneously while ensuring alignment with contractual obligations and timelines.

• Project Management
• AI-Powered Workflow Development
• Customer Onboarding
• Cross-Functional Collaboration
• Payroll Operations

• Project Planning
• Status Reporting
• Process Optimization
• Implementation Management
• Conflict Resolution
• Performance Monitoring
• Multi-Project Management
• AI Solutions Implementation
• No/Low-Code Automation
• Customer Satisfaction Management

• Strong Communication
• Initiative
• Customer Relations
• Problem Solving
• Team Leadership

• Payroll Solutions
• Customer Success
• Implementation Management
• Project Performance
• Operational Efficiency