Manager, Operations and Strategy; CEO Office

Company Description

We’re  You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

is building the future of payments.

Our global, multi-product payments network helps businesses move money, improve acceptance, manage fraud and turn payments into a competitive advantage. Headquartered in London, with offices around the world,  is trusted by leading brands including eBay, Docu Sign, Vinted, Uber, Klarna, Wise, Pinterest, Grab and Sony.

This is a career-defining opportunity at a generation-defining company. There is no finish line at  we set ambitious goals, build with intent and move at speed, always guided by our values as we work to create a brighter future for payments across the online ecosystem.

We are scaling a high-impact Strategy & Operations team within the CEO Office to strengthen product delivery and execution across the business.

As a Manager, Strategy & Operations, you will be a hands‑on operator embedded in a designated Product team or pillar. Working alongside Product, Engineering and other functions, you will lead complex strategic and operational initiatives, align stakeholders, manage dependencies, resolve blockers and drive delivery from planning through launch. This is a business execution and operating leadership role—not primarily a consulting or process‑improvement role.

You will use data and first‑principles thinking to identify root causes, design practical solutions and build scalable operating mechanisms. The role offers high visibility with the CEO and executive team, with opportunities to grow into broader responsibilities across Product, Technology and the wider organisation.

• Drive strategic initiatives: Lead major cross‑functional projects, create alignment, clarify ownership, manage risks and make sure initiatives launch effectively.
• Build scalable operating mechanisms: Develop practical standards and processes for planning, testing, launch readiness, governance, reporting and cross‑functional decision‑making.
• Improve measurable business outcomes: Take ownership of specific processes or metrics where there is a clear opportunity to improve speed, quality or scalability.

Success means owning and delivering meaningful business projects—not simply diagnosing problems or redesigning processes in isolation. You will build trust with your Product team or pillar, take ownership of strategic initiatives and turn ambiguous priorities into clear, measurable plans that drive delivery through launch.

You may come from strategy consulting, investment banking, product, technology, operations, professional services or a high‑growth company. We’re looking for multiple years of experience in influential, ideally cross‑functional roles in fast‑paced, high‑performance environments, with evidence of problem‑solving, ownership and impact rather than a…