Small Business Service Executive

Small Business Service Executive

Final date to receive applications: 25 September 2026

Department: Small Business Support

Employment Type: Full Time

Location: London

Compensation: £35,586 / year

The Small Business Unit is responsible for delivering Grow London Local (GLL) providing a ‘single front door’ to business support, matching entrepreneurs and business owners to the help they need to grow. In addition, the Small Business delivers the Made Smarter Digital Adoption Manufacturing programme and will be also delivering the new AI Adoption programme starting in November 2026.

The AI Programme This three-year programme is funded by the GLA and aligns with its AI mission, including work to support the future of jobs and expand access to AI skills. It also delivers a key recommendation from London & Partners’ Business Support Strategy by helping underrepresented founders adopt AI in ways that are practical, inclusive and growth-focused.

This is a high-profile and ambitious programme designed to support businesses of different sizes and sectors. The delivery model will offer support at different stages of AI maturity through three connected strands:

• Explore
  , building awareness of AI through diagnostics, practical guidance and early-stage support.
• Adopt
  , providing expert-led workshops, peer learning and practical support to help firms implement AI solutions.
• Integrate
  , offering intensive consultancy and leadership support to embed AI into workflows and drive business transformation.

The role will work with the Senior Service Delivery Manager to deliver the ‘Adopt’ element of the AI Adoption Programme, designed to help SMEs move from awareness and experimentation to practical implementation. Through expert-led support, peer learning and targeted capability building, the programme will enable businesses to embed AI into specific business processes, build workforce capability and identify appropriate tools and approaches to drive productivity and growth.

The Small Business Service Executive will support the delivery of the AI ‘Adopt’ programme alongside other delivery activities to support the Small Business Unit. The post holder will support the delivery of governance systems and processes to streamline operations; the inputting of data into our CRM database system to support the delivery of our digital and in-person business support service to SMEs;

the creation of reports to comply with our reporting requirements as well as, provide insights that can support improvements in our support for SMEs as well as optimise our operations. In addition, they will lead on operational and logistical support for the delivery of programme.

This is an exciting and unique opportunity to develop your programme management support, governance, compliance, data and digital technology experience while delivering significant social impact.

• Support the Senior Small Business Service Delivery Manager with ongoing monitoring, verification, recording, analysis and reporting of:
  Progress against milestones, financial, outputs and outcome targets ensuring delivery and quality concerns are raised and tacked promptly
• Risks and issues, to ensure awareness and understanding of these and implementation of appropriate and timely mitigation.
• Provide financial support to the team in creating and maintaining budget spreadsheets, raising and processing purchase orders and invoices, in compliance with L&P procedures as well as collecting evidence of expenditure from grant recipients and ensuring they are compliant with funding rules.
• Support on all aspects of the team governance, arrange the different project meetings and produce meeting documentation such as agendas; minutes and presentations; support the…