Service Manager

Service Manager
London / Hybrid
12 Months position
Must be BPSS Eligible

Join Experis

We are actively looking to secure a Service Manager to join Experis and support a major digital transformation programme within the healthcare sector.

Experis Consultancy is a global business with over 1,000 consultants on assignment across 20 clients worldwide. As part of the Manpower Group, we combine the strength of a global organisation with a personal approach to both our clients and consultants. We are passionate about technology, training, and career development, offering opportunities to work on some of the UK's most exciting transformation programmes.

The Role

We are seeking a highly organised and proactive Service Manager to support the delivery of a large-scale digital healthcare programme.

Working within a multidisciplinary environment, you will coordinate project activities, support governance and reporting processes, analyse information to support informed decision-making, and help ensure successful service delivery across a complex stakeholder landscape.

This role would suit someone with strong project coordination experience, excellent communication skills, and a solution-focused approach to problem solving.

Key Responsibilities

Coordinate and support project and service delivery activities across multiple work streams.
Track progress against key milestones, timelines, risks, and dependencies.
Build effective working relationships with technical, operational, and business stakeholders.
Analyse data and identify trends to support reporting and operational decision-making.
Prepare and maintain project documentation, reports, and status updates.
Proactively identify risks, issues, and improvement opportunities.
Escalate concerns where appropriate and support resolution activities.
Facilitate effective communication and collaboration across multidisciplinary teams.

Skills & Experience Required

Project Management & Coordination

Proven experience managing or coordinating projects in complex environments.
Strong organisational skills with the ability to prioritise workloads and manage competing priorities.
Track record of delivering against deadlines and project objectives.

Communication & Stakeholder Management

Excellent verbal and written communication skills.
Ability to engage effectively with stakeholders at all levels.
Strong interpersonal and relationship-building skills.

Business Analysis

Ability to analyse data, identify trends, and interpret information to support reporting and decision-making.
Experience producing insights and supporting governance activities.

Problem Solving

Solution-oriented mindset with strong analytical thinking.
Ability to identify issues, ask effective questions, and escalate concerns when required.

Benefits Include

Contributory Pension Scheme
Employee Assistance Programme
Medical and Dental Cover
22 Days Holiday plus Bank Holidays
Maternity Pay, Shared Parental Leave and Paternity Leave
Company Sick Pay

If you receive suspicious outreach claiming to be from us, please contact us via the Manpower Group website