Senior Strategy, Planning & Insight Analyst

London Commercial – Pricing and Commercial Performance /Perm - Full-time /HybridMOO brings brands to life in a sustainable way, with a range of remarkable print and merchandise products. We combine design, technology, manufacturing and service, so that people can connect in memorable ways. Not online but out there, in real life.

We started in 2004. Since then we’ve built an award-winning and much-loved brand, with customer satisfaction and Trustpilot ratings that make most businesses want to give up and hire an army of review bots. We’ve got half a million customers, mostly small and medium businesses in North America, the UK, and Europe – businesses that, like us, get all excited about putting something real and beautiful into people’s hands.

Does that make us nerds? Probably, and we’re ok with that. We’ve been given the highest business award in Britain, ‘The Queen’s Award for Enterprise’. Backed by venture capital, we’re part of Tech Nation’s ‘Future Fifty’, recently passing $1bn in lifetime revenue, and featuring in the Guardian’s top 10 UK start-ups list. Ok, we’ll stop bragging now.

Today, we’re more than 400 people with our global HQ in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and with our most recent office expansion in Cape Town South Africa.

Team Intro The Pricing & Commercial Performance team exists to help MOO make smarter commercial decisions.

We sit across pricing, customer economics, acquisition, CRM, category management, forecasting, and commercial strategy. We help the business understand not just what is happening, but why, what matters, and what we should do next.

We are not a reporting factory. We are a commercial thinking function.

Our work spans everything from customer lifetime value modelling and pricing strategy to board-level storytelling, experimentation, forecasting, and strategic planning. We partner closely with team across Commercial, Finance, Product, Operations, and Technology to challenge assumptions, surface opportunities, and improve decision-making across the business. Due to internal promotions, we are now hiring a new role. This is an opportunity to bring deeper strategic and analytical capability into the team as MOO continues to strengthen its commercial and data foundations.

The Role We are looking for someone who naturally thinks beyond the next quarter.

Someone who enjoys building commercial models, shaping strategic thinking, identifying opportunities hidden in messy data, and translating complexity into clear narratives that drive action.

This role sits at the intersection of commercial strategy, forecasting and planning, customer and revenue modelling, and leadership level insight generation.

You will help MOO better understand the long-term drivers of customer value, revenue growth, profitability, and commercial performance.

You will work on problems that are often ambiguous, loosely defined, and cross-functional in nature.

One week you may be building a lifecycle forecasting model or sizing a new commercial opportunity. The next, you may be developing the narrative for a board presentation or helping leadership understand why a key metric has shifted.

This is not a tactical reporting role.

We are looking for someone who can zoom out, connect dots others miss, and help the business make better long-term decisions.

Strategic Planning & Commercial Thinking Support long-term commercial planning and strategic decision-making across MOOIdentify emerging risks, opportunities, and structural trends across customers, channels, products, and markets

Help shape the commercial narrative around growth, profitability, and customer value

Contribute to business cases,…