Associate Principal, Customer Success

Job Title:

Associate Principal, Customer Success Reference: GB1595780

LonAPCSJob :
London, Greater London, United Kingdom Salary:
Competitive (60,000 per Annum)
Employment:
Permanent / Full-time Posted:
Company:
Global Data Plc Associate Principal, Customer Success – Major Accounts Who we are…Global Data Healthcare operates an intelligence platform that empowers leaders to act decisively in a world of complexity and change.

By uniting proprietary data, human expertise, and purpose-built AI into a single, connected platform, we help organizations see what’s coming, move faster, and lead with confidence.

Our solutions are used by over 5,000 organizations across the world’s largest industries, delivering tailored intelligence that supports strategic planning, innovation, risk management, and sustainable growth.

Why join Global Data?

Global Data Healthcare is Global Data’s largest division, and at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment, we are in the process of being carved out from the main Global Data business. We need curious, ambitious, courageous people to support us in achieving our vision to deliver intelligence that transforms uncertainty into opportunity for the world’s most successful organizations.​Our

big ambitions mean that life at Global Data Healthcare is fast paced, entrepreneurial and rewarding. Working together in an intellectually challenging environment, where learning is super-charged to keep us on our toes, the highly stimulating, fast-paced, global environment we operate in, and our bold ambitions result in unique learning opportunities for our people.

The role…The Associate Principal, Customer Success — Majors leads Global Data Healthcare’s most strategic and highest-value client relationships. Sitting at the senior end of the Customer Success career path, the role combines hands-on ownership of a concentrated book of crown-jewel Majors accounts with leadership responsibility for the Majors Customer Success pod — setting the standard for how value is delivered, retained, and grown across our largest pharmaceutical, biotech, and life sciences clients.

This is a senior, commercially-minded role accountable for protecting and expanding a material share of Global Data Healthcare’s ARR. The Associate Principal is the trusted strategic partner to senior client stakeholders, ensuring Global Data is positioned as indispensable, billable infrastructure embedded in the client’s decision-making — not a discretionary subscription.  

What you’ll be doing …Strategic Account Leadership Own the most strategic Majors relationships — act as the senior point of contact and trusted advisor to C-suite and senior decision-makers across a concentrated portfolio of high-ARR accounts. Build and execute strategic account plans — develop multi-year value and growth roadmaps for each named account, mapping stakeholders, use cases, risks, and white-space opportunity.

Retention & Commercial Growth Protect and grow ARR — own renewal and retention outcomes for the Majors book, driving Value Retention Rate (VRR) and Volume Renewal Rate while partnering with Account Management on upsell and cross-sell. De-risk renewals early — identify at-risk accounts through leading indicators (usage, sentiment, LOR), and lead structured re-onboarding and save interventions well ahead of the renewal window.

Customer Lifecycle & Value Realisation Drive the full lifecycle — Sign → Onboard → Embed → Renew — ensuring every Majors account reaches deep, sticky adoption within the first 90 days and sustains it thereafter. Embed measurable value — connect Global Data’s intelligence to client workflows and business outcomes, and capture…