Business Improvement Lead

Job Summary

Company:
Live Nation Department:
Business Intelligence

Location:

Farringdon, London

Reports to:

Business Systems Manager

Working Hours:

Full time Job Type: Permanent

This role is perfect for someone who enjoys bringing people together, improving the way things work and helping projects succeed. Working with teams across Promotions, Ticketing, Finance and Venues, you’ll coordinate Live Nation business projects from planning through to implementation, helping colleagues adopt new ways of working and ensuring projects deliver lasting value. This role could suit an internal candidate very well – if you work for Live Nation Entertainment and are open to something new, you’re encouraged to read on.

We would also welcome applications from external candidates who are motivated to learn how our organisation works and have an impact in making things better. You will be part of Live Nation UK & I’s Business Intelligence team. The BI team’s mission is to help the business better understand itself. This role would suit someone highly organised, efficient and who is great at building relationships across the live entertainment business.

This role focuses on coordinating projects, improving business processes and delivering successful onboarding. The BI team own two Salesforce based business systems, Halo and Rome, which support key business processes across Live Nation. This role will help introduce new functionality, design and deliver new processes and support users to adapt to new ways of working.

The Business Intelligence team sits at the heart of Live Nation, working with teams across the business to deliver systems, solutions and insight that supports every stage of the event lifecycle. We are a collaborative and diverse team, with plenty of autonomy and the freedom to explore new ideas. Our work is varied and fast paced, with the opportunity to shape new ways of working and deliver projects that have a real impact across the business.

• Excellent relationship building and communication skills, with the ability to work effectively with colleagues across the business
• Clear and concise written communication skills
• Excellent organisational and planning skills with the ability to manage multiple priorities
• A natural affinity for understanding, following and improving processes
• A solid understanding of how the live entertainment industry operates and a desire to learn how different parts of our business work
• A great problem solver
• Curiosity about AI and a desire to utilise it to increase efficiency

• Thrives in a fast-paced environment and working with a variety of teams
• An enjoyment of building relationships and an enthusiasm for making connections across the business
• Enjoy finding better ways of working and helping others embrace change
• Comfortable with ambiguity, excited by change and able to adapt to changing business needs
• Ability to manage multiple concurrent work streams
• A team player with a can-do attitude, willing to get involved with any BI tasks required to build your understanding of our business

• Spend time with different teams to understand how they work and identify opportunities to improve the way the business operates
• Help teams prepare for and adopt new ways of working, making change as smooth and successful as possible
• Build strong working relationships with teams across Promotions, Ticketing, Finance, Venues and other areas of the Live Nation
• Keep projects organised by coordinating activities, tracking progress and helping teams stay on schedule
• Create clear guidance, training materials and communications to support new projects
• Support the testing and launch of new features, ensuring they meet the…