Sales & Client Support Associate

Mian Responsibilities

Direct Support for London Sales Team:

Provide dedicated, hands on support to the Sales Team, ensuring accurate system representation Globak Markets (GM) originated transactions.

Regulatory Reporting & Obligations:

Fulfill associated regulatory reporting obligations for all transactions

Develop robust relationships with relevant Sales Teams to ensure proximity to the business and a good rapport essential for growing and scaling the business/awareness of trade/client pipeline.

Cross-Training and Team Coverage:

Actively participate in comprehensive cross-training across all asset classes to ensure all aspects of the client support team's operational needs can be covered.

Client Relationship Management:

Foster strong client relationships, addressing trabsaction-level queries and ensuring a high quality of service for both internal and external clients.

Inter-Desk

Collaboration:

Collaborate effectively with Front Office/Sales desks in Dubai, London, Paris and Milan as well as Operations Teams across regions, notably Paris.

Cross-Departmental Communication:

Respond effectively to requests from other Natixis departments including, but not limited to, Risk, Compliance, Audit, Tech etc.

Post-Trade (T+1) Lifecycle Management:

Manage the complete post-trade lifecycle, from pre-matching through to settlement.

Problem Solving and Risk Mitigation:

Apply problem-solving skills to resolve outstanding issues and prevent potential problems, while reinforcing internal controls and reconciliations to reduce operational risk and increase client satisfaction.

Product & Process Understanding:

Maintain a thorough understanding of the complete trade lifecycle, across all products, client expectations, and trade processes.

New Business Support:

Support new business lines and initiatives, including new transaction onboarding via internal governance process (NPNA/NST etc)

• Communication and Interpersonal
  
  Skills:
  
  The ability to communicate effectively and build strong relationships with a variety of stakeholders, including Sales teams, Ops colleagues IT departments, Management, and colleagues across different locations. This includes conflict resolution and de-escalation of difficult situations.
• Operational and Process Proficiency: A sound understanding of trade processes, post-trade events, and operational controls. This includes meticulous attention to detail, a control-oriented approach, and the ability to manage the entire post-trade lifecycle.
• Product Knowledge:
  Familiarity with financial products (Securities and Derivatives), and an understanding of client expectations and trade processes related to them.
• System Aptitude:
  Familiarity with Front Office/Operations platforms used across the industry and technical fluency with MS Office suite.
• Problem-Solving and Analytical
  
  Skills:
  
  The capacity to identify, analyze, and resolve issues, with a