Consulting Manager - Business Process Management; Operational Intelligence

Why Join Us?

At Enfuse, you’ll lead Operational Intelligence engagements that sit at the intersection of process, people, data, and technology, helping clients solve real problems through process excellence, automation, and intelligent operations. You’ll translate complex business challenges into practical, scalable solutions, overseeing work across process modelling, workflow automation, low-code platforms, and AI-enabled capabilities. As a Manager, you’ll take full ownership of delivery quality, pace, and outcomes, building trusted relationships with senior stakeholders, steering decision-making, and ensuring solutions deliver real value and adoption.

Alongside client delivery, you’ll play a key role in developing our people and capability — coaching consultants, role-modelling best practice, and contributing to the growth and maturity of the Op-i practice.

A BPM-focused Operational Intelligence Manager at Enfuse is accountable for leading client engagements centred on establishing, scaling, and embedding Business Process Management (BPM) capabilities.

They combine deep BPMexpertisewith strong advisory and commercial skills,helping clients design sustainable process-led operating models that unlock value fromAI, automation, and digital transformation.

The role also carries broader consulting Manager expectations:delivery leadership, stakeholder trust, people development, and contribution to business growth(including originating and expanding client opportunities).

• A minimum of 6 years' experience working in a management consulting environment

• Proven experienceadvisingorganisations on BPM strategy, capability setup, or process-led transformation.

• Experience establishing or maturing process frameworks, governance, and operating models within organisations.

• Track recorddeliveringprocess-centric change that drives measurable business outcomes.

• Experience working in a client-facing consulting environment, engaging seniorstakeholdersand navigating ambiguity.

• Experience managing and developing consultants on live engagements.

• Exposure to thefull delivery lifecycle, from discovery and design through to implementation and adoption.

• Strongexpertisein Business Process Management (BPM), including:
  • Process architecture and hierarchy design
  • BPM frameworks, standards (e.g. BPMN), and governance models
  • Process ownership models and ways of working
• Experience helping clients stand up or scale BPM functions or centres of excellence
• Understanding of how BPM underpins AI, automation, and data-led organisations, including:
  • Preparing processes for AI enablement and optimisation
  • Integrating process insights with automation and decisioning
• Ability to translate business strategy into practical, scalable process-led transformation roadmaps
• Experience working with or overseeing tools such as:
  • Process modelling platforms (e.g. SAPSignavio, GBTEC)
  • Process mining / intelligence tools (e.g. Celonis, SAPSignavio)
  • Automation and workflow platforms

(Hands-on technical capability is not required, but the ability to lead, assure, and challenge delivery is essential.)

• Own end-to-end delivery of BPM-focused engagements, ensuring quality, pace, and measurable outcomes.

• Lead work streams to define process architectures, governance models,process intelligencesetupand capability roadmaps.

• Build trusted relationships with stakeholders at Manager, Director, and Executive level.

• Facilitate workshops and advisory sessions onprocess strategy, operating models, and transformation priorities.

• Drive adoption and embedding of BPM practices, not just design.

• Contribute to business development, including shaping…