Operations Solutions Manager

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the Play Station brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world.

Our role at SIE is to create and nurture the experiences under the Play Station brand, a name synonymous with entertainment excellence and creativity.

Our Team:

The Direct To Consumer department brings together staff from around the world, with a passion for engaging Play Station gamers with relevant and entertaining content. This area of Sony Interactive Entertainment has seen significant growth in recent years to become a key revenue contributor and continues to evolve with the industry to create new business opportunities. We are looking for individuals who are motivated by being part of a truly global team, working together at the forefront of digital content distribution.

Digital Programs are responsible for driving revenue to Play Station Store and Services from the indirect channel, retail. This is achieved through the Digital at Retail Program including commerce solutions, custom trade marketing, local territory expertise, sales and customer data analysis, competitor reviews, and collaboration with multiple internal teams, publishers and integrator partners.

The Role:

Reporting to the Sr. Manager, Global Operations Solutions and Risk Management, the Operations Solutions Manager will be a key contributor to the Operations Solutions team in driving global solutions to enable successful commercial growth through the digital at retail channel. The Operations Solutions Manager will have a thorough understanding of business level goals, strategies, and insights to design and execute global tools, solutions, and processes to support digital at retail, partners, and publishers.

The Operations Solutions Manager drives innovation within the digital retail space by applying strong project management expertise and a keen attention to detail. This role contributes to solution enablement across both global and regional markets, ensuring alignment and scalability.

In addition, the Operations Solutions Manager plays a key role in shaping and optimizing operational processes, tools, and workflows to support future business initiatives and evolving market needs.

The Operations Solutions Manager will develop relationships across all facets of the business to drive global solutions, being mindful and solving for regional intricacies, all leading to best-in‑class operations, servicing players and partners, and increased revenue. Ability to interact and contribute at a global level is essential as is communicating regular progress concisely to stakeholders. The ideal candidate is an enthusiastic team player, with strong attention to detail who can push things forward in a fast‑paced commercial environment.

What you’ll be doing:

• Lead and contribute to the development of global solutions while maintaining regional solutions with a focus on enabling Store and Services sales through digital at retail channels; optimizing operations, new initiatives, servicing partners, and market and product expansion leveraging best‑in‑class product management practices.
• Own project roadmaps related to global business drivers and initiatives with acute ability to recommend prioritization based on long term strategies and immediate tactics. Strong capacity to leverage data, break down complex systems,…