Sales Support Analyst

IBISWorld is the world's largest provider of industry research and analysis, covering over 5,000 industries across 40+ countries. We serve more than 10,000 businesses worldwide - from global financial institutions and Big Four advisory firms to leading corporates and chambers of commerce - with trusted, actionable intelligence that drives smarter decisions.

We are at an inflection point. Our next growth horizon is not just in data access - it is in data embeddability. Through API, Microsoft Copilot, MCP (Model Context Protocol), Data Warehouse delivery, and direct LLM / AI stack integration, IBISWorld is becoming the intelligence backbone of our clients' most critical workflows.

This role's core responsibility is supporting the revenue departments, reporting to the Head of Revenue, UK, but often working directly with MIS, IT, Marketing, and HR on various projects and reoccurring tasks.

The Sales Support Analyst works on global and local projects to help enforce operations best practice. The role also includes a smaller amount of general office administration to support the smooth running of the UK office.

• Understand and enforce IBISWorld Global Operations Team's data integrity standards
• Qualify, manage, and direct inbound leads for the Europe Businesses on Salesforce
• Process account requests, transfers and merges on Admin and Salesforce
• Administer Salesforce applications of revenue enablement tools – Lusha, Gong, Linked In Sales Navigator
• Create, maintain & monitor revenue reporting and dashboards on team results

• Develop and maintain strong understanding of Sales and Client Services business rules and processes
• Assist with new-hire set up on Salesforce
• Assist department heads with thoughtful sales analysis, department trends & staff performance
• Work closely with inbound sales manager and team to improve process and tracking
• Maintain monthly revenue and BDM activity reports
• Skill up management on basic reporting and data analysis concepts
• Offer and promote Revenue Operations best practice with management
• Perform other duties as required analysis
• Document all projects for management within Teamwork

• Develop a strong understanding of Salesforce and overall Revenue Operations best practice
• Monitor the datapoints important to the sync of IBISWorld's database and Salesforce
• Review and complete tasks from the queue of operational improvements from Teamwork
• Work with Global Revenue Support Analyst with scaling global process to Melbourne and Europe teams
• Communicate local initiatives or tasks that need our support to Global Revenue Support Analyst

(A smaller part of the role, supporting the day-to-day running of the UK office.)

• Coordinate and support the organisation of office events
• Manage office orders, supplies and deliveries
• Handle maintenance enquiries
• Provide general office administration support as required

• Strong management of the inbound lead process
• Strong understanding of IBISWorld's revenue process and priorities
• Ability to help flag inefficiencies and bottlenecks within current process or data
• Inbound lead process consistently maintained and improved
• Positive working relationships with management, colleagues and internal stakeholders;
• Improvement in Salesforce and revenue operations knowledge

• Adept attention to detail and accuracy
• Proactive “can do” attitude, with strong initiative and diligence
• Ability to collaborate and work with a team, but also self-motivating and autonomous with minimal supervision required
• Strong work ethic and organizational skills, with the ability to manage and prioritize various responsibilities and deadlines
• Flexi…