Senior Immigration Programme Consultant

• Provide strategic Immigration Programme Management for corporate clients across EMEA and globally
• Oversee client immigration programmes and collaborate with clients using programme management and immigration expertise
• Monitor client accounts for compliance with SLAs and quality of services regionally or globally
• Advise clients on strategic service delivery and immigration compliance issues
• Identify operational weaknesses and improvement opportunities within Fragomen
• Provide ongoing client training to case teams
• Support account commercial success through billing issue resolution, cash collection efforts and billing accuracy improvements
• Support senior team members on larger accounts through training, project leadership and first-level escalation support
• Communicate successful actions, failures and remediation to managers and senior managers
• Identify and develop additional business opportunities with clients
• Lead implementation of projects and phased rollouts
• Support partners and marketing in winning new clients through RFPs, orals and other formal processes
• Lead and coordinate responses during critical or high-pressure situations
• Analyse client data to identify trends, monitor performance and generate actionable insights
• Monitor geopolitical, regulatory and market developments and provide recommendations for strategic planning
• Build and maintain client relationships while ensuring compliance with SLAs and service quality

• Relevant experience in corporate immigration law, in-house global mobility or immigration
• Experience working across more than one jurisdiction
• Experience handling complaints
• Experience with account management activities including reporting, project work, billing and collections issues
• Ability to develop outstanding working relationships with client contacts and gain their confidence
• Professional and efficient communication skills
• Ability to review and improve methods and procedures for day-to-day team and office processes
• Ability to generate clear, well-organised written work-product internally and externally
• Ability to promote an efficient and effective team culture
• Flexibility to operate beyond defined role boundaries and take accountability for delivery in global, client-driven environments
• Strong analytical skills, including interpreting data, identifying patterns and translating insights into practical actions
• Critical thinking, creativity and a continuous improvement mindset
• Confidence to challenge existing approaches and develop innovative solutions
• French language skills preferred
• Legal authorization to work in the offered position’s location
• Successful completion of pre-employment screening and background checks where permitted

Demonstrates expertise in corporate immigration law and global mobility, with a strong focus on compliance, client relationship management, and strategic programme oversight. Capable of analyzing data to drive improvements and support business development initiatives.

• Corporate Immigration Law
• Account Management
• Client Relationship Management
• Analytical Skills
• Project Leadership

• Immigration Compliance
• Data Analysis
• Billing Accuracy
• Reporting
• Project Management

• Professional Communication
• Critical Thinking
• Flexibility
• Creativity
• Team Culture Promotion

• Legal Authorization to Work

• Global Mobility
• SLA Compliance
• Geopolitical Developments
• Client Training
• Business Development