Account Planner - Client and Agency Partners

This role will grow as digital out of home develops. You will be expected to be open to change and support the way the business evolves. You will work with different clients, agencies and commercial partners as the business grows. This will help you build experience, develop your skills and grow your career  a Sales Planner, you will support the administration, planning and delivery of advertising campaigns across JCDecaux systems and processes.

Most of your time will be spent responding to option requests, inventory, reporting and sales administration accurately and efficiently. You will also build commercial understanding and identify opportunities to support revenue growth, customer relationships and team objectives. You will be an ambassador for JCDecaux and as such, you will be recognised for and expected to demonstrate behaviour which expresses our Company values and celebrates others who do the same.

• Campaign planning and delivery
  - Work closely with colleagues to understand campaign needs and help manage them from brief to delivery.
• Option advertising space and support campaign delivery within strict customer and business deadlines.
• Support teams before and after campaigns with useful materials, reports and updates.
• Help create campaign materials, including mock-ups, images from Asset Bank, creative testing and data requests.
• Deliver a high standard of after-sales service and campaign support to customers.
• Commercial support
  - Support the development and performance of business across teams including the Investment team and Client and Agency Team.
• Share useful market insight with our internal teams to drive new revenue and help grow our customer base
• Help maintain strong customer relationships by being responsive, clear and reliable.
• Help prepare sales presentations, reports, and simple support materials for customers and internal teams.
• Systems, process and governance
  - Learn how to use internal company systems, customer activity and keep information up to date.
• Use company-approved AI tools to help make work faster and more efficient. This will include delivering creative mock ups aligned to landlord guidelines.
• Follow company policies, processes and ways of working to support good business practice
• Team contributor
  - Build a knowledge of JCDecaux products and services and their benefits.
• Work with colleagues to maintain an excellent level of service and share information clearly.
• Take responsibility for agreed team projects, customer activity or client entertainment plans when needed.

• Communication and interpersonal skills
  - Confident speaking and presenting skills with different people across the business.
• Excellent communication skills both written and verbal.
• Able to build good working relationships with colleagues and customers.
• Motivation
  - Able to manage priorities and keep work moving without needing constant direction.
• Comfortable working independently and as part of a team.
• Able to use your initiative and make sensible decisions.
• Keen to learn about the business, our products and services, the market and customer needs.
• Administrative skills
  - Committed to great customer service through clear communication and reliable follow-up.
• Strong numeracy skills with exceptional attention to detail.
• Confident using Microsoft Office, including Excel.
• Able to work accurately and check details carefully, even when busy.

• Previous experience using CRM systems to input data and produce reports would be an advantage.
• Previous experience working in a similar administrative, planning, sales-support or deadline-driven environment would be an advantage.

We believe in building a diverse and inclusive culture and…