D2C Transformation & Growth Program Manager

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does.

Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation.

We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email Uni

The D2C Transformation & Growth team works at the centre of UMG’s global direct-to-consumer growth agenda. It acts as a catalyst for change across UMG’s global businesses, shaping how artists connect with fans and create value through commerce, data, technology and fan engagement.

The team partners with global labels and specialist functions to align senior stakeholders around shared transformation outcomes, define scalable operating models and lead complex D2C initiatives. We identify opportunities to improve how work is organised, how data and insight are applied, and how global capabilities and programs are delivered at pace and at scale.

We are seeking an accomplished Senior Program Manager to lead and shape UMG’s most strategically important global D2C transformation and growth programs. Working from broadly defined business outcomes, this role will define program objectives, delivery strategy, governance, success measures and the approach required to translate ambition into coordinated, measurable execution across eCommerce, CRM, data, technology and fan engagement.

Operating as a senior individual contributor and subject matter expert, the role will exercise significant autonomy and judgement in a highly complex, matrixed environment. The successful candidate will advise senior leaders, build alignment across global, regional and local teams, and make recommendations that influence priorities, investment, operating models and ways of working.

The successful candidate will bring structure to ambiguity, anticipate strategic risks and dependencies, resolve competing priorities and maintain momentum across interdependent work streams. They will develop and promote robust program management methodologies, governance standards and reusable frameworks that improve the delivery of D2C transformation across UMG.

Strong relationship-building and influencing skills will be essential. The role requires someone who can challenge constructively, navigate differing contexts and incentives, and translate strategic, technical, commercial and operational complexity into clear recommendations, decisions and outcomes.

• Own the end-to-end leadership and delivery of UMG’s highest-priority global D2C transformation and growth programs across eCommerce, CRM and related direct-to-fan initiatives.
• Translate broadly defined strategic outcomes into clear program objectives, roadmaps, operating models, success measures and integrated delivery plans.
• Shape program strategy and provide evidence-based…