Manager, Product Management – Resiliency Operations; Stand-In & On-Demand Decisioning

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Product Management – Payment Resiliency (Stand-In & On-Demand Decisioning)

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Manager, Product Management – Payment Resiliency (Stand-In & On-Demand Decisioning)

Manager, Product Management – Payment Resiliency

Issuers face a myriad of authorization risks that come in many forms. Crisis events, such as cyberattacks or natural disasters, complex payment rails and systems, and evolving regulatory demands, like DORA all create disruption to the payment experience. The Mastercard Payment Resiliency team manages a suite of solutions to mitigate these risks. It is critical to ensure a frictionless cardholder experience and uphold the integrity of the Mastercard brand by providing on-behalf authorization decisioning, at any time, for any reason.

As Manager, Product Management - Payments Resiliency, you will help deliver on our strategy of offering industry leading authorization solutions. You will collaborate with cross-functional teams to aid in the creation and enhancement of resiliency products, drive utilization through customer education, and ultimately support the improvement of customer performance and profitability.

We’re seeking a collaborative and results-oriented product professional who thrives in a dynamic, fast-paced environment. You are passionate about the cardholder experience, driving issuer change, and delivering impactful solutions. The role requires a highly analytical thinker who can connect data, market dynamics, customer needs, and business priorities to influence decisions and outcomes. As a natural leader and team player, you excel in building relationships and driving strategic outcomes with energy, creativity, and accountability.

• Function as a Payment Resiliency Solutions SME in Europe
• Work closely with regional sales and account management teams to support the growth of our solutions
• Partner with Advisors Consulting Services to drive product performance improvement and to define use case opportunities
• Collaborate closely with local Customer Success and Service Business Leads by providing SME guidance and recommendations in support of their efforts
• Craft and present clear and compelling business cases to stakeholders to secure buy-in for product utilization
• Transform complex data into compelling insights, shape business narratives, and identify opportunities to create value across a diverse set of stakeholders
• Work with engineering to enhance Resiliency offerings because of direct customer feedback
• Identify issues, risks, and dependencies to track product development
• Conduct market research to identify industry trends and competitive analysis

• Ability to work in a fast-paced, cross-functional environment.…