Operations Control - Training Co-ordinator

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters;

think of Gallagher. Overview At Gallagher, we’re looking for a Senior Associate – Training to play a key role in strengthening operational excellence across our Specialty business. This is an exciting opportunity to design and deliver impactful training that supports regulatory compliance, risk management, and business transformation.

You will be responsible for coordinating, creating, and delivering high-quality training that enhances understanding of operational controls, regulatory requirements, and policy updates. You’ll also support onboarding and major change initiatives, including system rollouts, by ensuring colleagues are equipped with the knowledge they need to succeed.

How you'll make an impact

Manage and maintain a structured training calendar across the Specialty business

Design and deliver engaging training on operational controls, risk management, and regulatory requirements

Support onboarding by developing effective induction programmes and learning pathways

Drive consistency in training approach, content, and delivery across business units

Partner with stakeholders and subject matter experts to identify and address training needs

Support rollout of key change initiatives, including new systems and platforms

Maintain accurate training records and monitor completion and engagement

Gather feedback and continuously improve training content and delivery

Promote awareness of key policies, controls, and regulatory expectations

About You Experience delivering or coordinating training within an operational, risk, compliance, or insurance environment

Strong understanding of operational controls, regulatory frameworks, and policy governance

Confident presenting complex information in a clear, engaging way Excellent organisational skills, with the ability to manage multiple priorities

Strong stakeholder engagement and collaboration skills

Proactive, adaptable, and able to work independently

High attention to detail and commitment to accuracy

Desirable:

Experience in insurance, broking, or underwriting environments

Experience supporting onboarding, change programmes, or system rollouts

Relevant professional qualifications (insurance, risk, or L&D)
Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation

Comprehensive benefits programs designed to support your well-being

Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch.

We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)