Retention Lead
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-21
Listing for:
Profiles Creative
Full Time
position Listed on 2026-09-21
Job specializations:
-
Business
Customer Success Management, CRM Systems & Management, Client Relationship Management
Job Description & How to Apply Below
1M+ customers. 40+ countries. One of the fastest-growing companies in the UK.
We're partnering with a global health tech scale-up that is disrupting a multi-billion-pound industry with a product-led DTC model and a rapidly growing international customer base.
They've already built a proven business. Now they're looking for a Retention Lead to unlock the next level of growth owning the subscription model, customer LTV, churn and retention strategy across the business.
This is a role with real commercial ownership. You'll be close to the data, customer and product with the freedom to test, challenge and build the strategies that drive recurring revenue.
The Role- Own the subscription model and retention strategy, with a focus on reducing churn and growing ARR
- Build a structured test-and-learn programme across the customer lifecycle
- Dive into customer and performance data to uncover opportunities to increase LTV
- Optimise returning customer conversion, lifecycle journeys and retention campaigns
- Develop offers and strategies to re-acquire and retain customers
- Work closely with Product on new launches and use customer insight to influence future products
- Build loyalty and advocacy initiatives that drive retention, referrals and long‑term brand value
- Present clear, actionable commercial insights to senior leadership
- 4 + years' experience in a retention-focused role within a consumer product business
- Strong experience with subscription business model
- Experience with Loop, Recharge, Skio or a comparable subscription platform
- Experience with Klaviyo, Braze or similar email/SMS platforms
- Highly analytical, with the ability to turn data into commercial decisions
- Naturally curious about customer behaviour - understanding why customers stay, leave and spend
- Strategic, proactive and comfortable operating in a fast-paced, high-growth environment
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