Lottery Administrator

We’re building a Talent Pool of exceptional individuals ready to join our team when the right opportunity arises. If you're looking for a meaningful role where your skills can make a real difference, we’d love to hear from you.

• Department:
  Fundraising
• Salary: £28,996 FTE.
• Type:
  Fixed Term - Part Time
• Hours:
  
  21 hours per week, until end of June 2027
• Location:
  
  Sydenham & Orpington
• Closing date: 4 October 2026

Please note that this position includes occasional evening and weekend working.

This is a fantastic opportunity to work at a leading Hospice who aspires to a world in which all dying people and those close to them have access to care and support, whenever and wherever they need it. St Christopher’s Hospice was founded in 1967 by Dame Cicely Saunders and became the first hospice of the modern hospice movement. We provide invaluable care and support to over 7,500 people across the five London Boroughs of Bromley, Croydon, Lambeth, Lewisham and Southwark.

The fundraising team generates more than £10m every year, around half of which comes through gifts left to the charity as legacies. We organise a programme of appeals, campaigns and events, administer our own lottery, make applications to charitable foundations, engage with local business and support individuals who give in-memory of a loved one. This is delivered by a strong employed fundraising team, supported by a number of wonderful volunteers.

We need a dynamic, innovative and driven lottery administrator curious about data, and passionate about using data to solve problems. You will have an excellent knowledge of relational databases and be experienced in importing, selecting, analysing and validating large data sets.

Responsible for all administration of the St Christopher’s monthly lottery, you will help grow our lottery donors with accurate and efficient data entry and timely report production. Working with the Individual Giving Manager you will ensure full compliance with all Gambling Commission and other regulatory regulations.

This is an
exciting time to join as you will have the opportunity to work with the wider teams to build supporter journeys to create long-term loyal supporters.

You will be a member of the Individual Giving teamfocusing on lottery, direct mail, committed giving and in memory donations. You’ll work closely with the wider fundraising, communications and retail teams to ensure supporter engagement is first class at all levels

• To help us grow our lottery income from £.5m to £1m, using multiple channels: face to face, telemarketing, direct mail, email and paid social. Maintain the quality and accuracy of lottery player data within our database, ensuring all activities comply with regulatory requirements and best practice guidelines.
• Work with colleagues across the fundraising team to support the development of an excellent stewardship strategy, to grow the number of regular donors and lottery players.
• To provide excellent support care to all our donors using the appropriate method of communication and in accordance with their wishes.

We are looking for an experienced administrator, capable of demonstrating great time management and with a strong team working ethic, someone who is willing to take the initiative. Solutions focused and a great team player with excellent attention to detail. Ideally you are confident, articulate, outgoing and with excellent customer service skills,…