Collections Executive - German Speaking Job London area,Greater London England UK,Business

Description
Youlend is looking for a results orientated Collections Executive with native or near native German fluency to join our multi-geo Collections and Recoveries team. In this role, the candidate will be the primary point of contact for our German portfolio as well as servicing the UK sector. They will ensure timely payments whilst maintaining positive and professional relationships that You Lend is renowned for.

Department: Collections & Recoveries

Location: London

Key Responsibilities

Collections and recoveries understanding (customer contact strategy awareness/account management experience)
Provide first-class service relating to the resolution of any non/under-paying merchant
Case management of high value accounts in arrears across varying and unique circumstances
Handle inbound and outbound telephone calls and create ad hoc letter and email content with high levels of care, awareness and accuracy
Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both You Lend and the merchant
Negotiate, implement and execute positive solutions with merchants' circumstances in mind, while balancing the best interests of the business
Data input - accurately inputting data across multiple systems
Experience with in the finance industry is advantageous
You Lend is very team-oriented - being a team player is necessary

Skills, Knowledge & Expertise

Essential

Skills:

Strong communication skills in German and English - both written and verbal
Active listening
Persuasive and negotiation
Technical and analytical skills
Data accuracy
Conflict resolution
Financial literacy

Desirable

Skills:

Previous collections, account management or customer management experience
Bilingual speaker (French, Dutch, Spanish) as well as native German

Job Benefits

Why join You Lend?

Award-Winning Workplace:
You Lend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
Award-Winning Fintech:
You Lend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.

It’s just getting fun:

We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
But the global opportunity is still massive, and You Lend is a raw organisation where we are only just getting started.

Lots of upsides:

High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business).
Well-capitalised with supportive private equity backing.
Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.

Motivating work environment:

A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
Strong and transparent team culture, we have each other’s backs.
Independent work environment where results matter.
Data-driven culture and emphasis on speed (anti-red tape).

We offer a comprehensive benefits package that includes:

Private Medical insurance via Vitality and Dental Insurance with BUPA
EAP with Health Assured
Enhanced Maternity and Paternity Leave
Modern and sophisticated office space in Central London
Free Gym in office building in Holborn
Subsidised Lunch via Feedr
Deliveroo Allowance if working late in office
Monthly in office Masseuse
Team and Company Socials
Football Power League / Paddle and Yoga Club

At You Lend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.