Business Analyst

Title:

Business Analyst
Contract Type:
Permanent & FTC end date 28th February 2028,Full-Time, 35 hours
Salary:
Starting from £57,094 per annum (London weighted salary) or £49,502 per annum (Regional salary), dependant on experience
Grade: 10
Reporting Office:
London, Stratford or Manchester, Trafford
Persona:
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 4th October 2026
Interview Date:
First stage will take place online on the 9th October 2026 followed by 2nd stage in-person interview on the 16th October 2026
  
Please  for the role profile -  Business Analyst Role Profile.docx

Benefits   include:
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and  many more  ...

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Previous applicants need not apply if your application was regretted in the last 12 weeks
  
Join our Business Design and Architecture Team at L&Q:

L&Q is looking for an experienced Business Analyst to join our Transformation and Change Team at an exciting time of investment, growth and business-wide transformation. As we continue to improve the services we provide to our customers, we are redesigning our CRM and Digital Experience to create a simpler, more reliable and joined-up customer journey.
 
In this role, you will work closely with Business Subject Matter Experts, Programme Workstream Leads, Technology colleagues and wider transformation teams to understand business needs, capture requirements, analyse current processes and support the design of improved end-to-end services. You will play a key role in helping L&Q streamline ways of working, improve customer outcomes and support the successful delivery of our Future Shape strategy.

We are looking for someone who can bring structure, curiosity and strong analytical thinking to complex change. You will be confident facilitating workshops, engaging stakeholders, documenting requirements, mapping processes and supporting teams throughout the full project lifecycle from discovery and design through to delivery and deployment.
 
This is an excellent opportunity for a Business Analyst who wants to make a meaningful impact in a large, purpose-led housing organisation, helping to shape better services for both customers and colleagues.
 
If successful, you will report into a Lead Business Analyst in the Transformation and Change Team and will work alongside a team of Business Subject Matter Experts and Programme Workstream Leads to really help drive improvement across L&Q and support the delivery of our Future Shape strategy.
  
If this sounds like you, we would love for you to apply!

Your impact in the role:  
Providing business analysis support to the Transformation Programme, in support of the corporate strategy and delivery of the target operating model for L&Q Group.  
You'll provide support through leadership of aspects of the programme, taking complex scenarios, presenting options for decision making, and developing solutions to those options to enable successful outcomes.  
You'll lead on some aspects of delivery of the Transformation Programme, building on analysis and applying this to ensure successful outcomes in line with the programme's objectives, in collaboration with colleagues across L&Q. Solutions should be enabled through business process, new ways of working, data and technology.  
Managing relationships and influencing business and technical stakeholders.  
Supporting the improvement in the quality of the solution through collaborative identification of good acceptance criteria, exploratory testing and supporting the design of future processes and systems.  What you'll bring:  
Business Analysis:
Strong Business Analysis skills and experience with either a formal qualification or demonstrable experience in a similar sized organisation.  
Problem Solving: must be able to demonstrate robust problem solving, and highly effective business analysis skills.  
Business…