Associate Director - Customer Success Management; Banking

Position: Associate Director - Customer Success Management (Banking)
hackajob is partnering directly with Moody's Corporation to hire for this role. At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply!

You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives Proven ability to identify customer needs, translate business requirements and communicate solution value effectively Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently Ability to collaborate across sales, product, research, client support and advisory teams to deliver a seamless customer experience Strong organizational skills with the ability to manage multiple customer engagements and priorities simultaneously

Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use Education Undergraduate degree required Responsibilities Drive customer adoption, engagement and long-term value realization across Moody's Banking Solutions portfolio Develop a deep understanding of customer objectives, priorities and usage of Risk, Finance, Lending, KYC and Data solutions Build and execute customer engagement plans that increase adoption, strengthen relationships and expand solution usage Partner with Sales to manage account health, engagement risk and client retention strategies Serve as a trusted advisor by providing industry insights, sharing best practices and aligning solutions to business needs Communicate solution value through demonstrations, customer presentations and strategic business discussions Capture and communicate customer feedback to product and research teams to influence future solution development Support executive outreach initiatives, customer forums, round tables, user groups and webinars Coordinate development of customer references, case studies and success stories that highlight business outcomes and client success Additional language skills, particularly French, are desirable About the Team Our Banking Solutions team helps financial institutions make better lending, risk management and financial planning decisions through innovative software, data and analytics.

We partner closely with banks and financial…